Hello @ItsPookyBear
strange, two weeks ago i unlocked my new medic weapon without a problem. Please try repairing the game by right clicking on it in origin and pressing "repair game". When its finished, try launching it again. Also, if you want to cotact chat support, please use internet explorer or edge cause other browsers seem to have issues with it.
Greetings,
Babyhuehnchen
(I do NOT work for EA)
I have no idea what origin is I play on xbox one I tried contacting chat support through multiple browsers none of them worked I was fortunate to come across another post that said it would work on a phone which it did for some reason live chat on the pc doesn't seem to work at all. I have been emailed instructions to fix it now but I haven't tried them yet I will post them here in case anyone has the same problem though.
CLEAR ALTERNATE MAC ADDRESS
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
DELETE CLOUD SAVES
1. On Home, pull the right trigger, and then press A to open My games and apps.
2. Highlight the game, press the Menu button on your controller, and then select Manage game.
3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
4. Choose Delete everywhere.
5. Restart Console
CLEAR PERSISTENT STORAGE
If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.
Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.
POWERCYCLE XBOX ONE
Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
CHANGE PRIVACY SETTINGS
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
