Forum Discussion

Re: Missing .dll file issues

Can you post your dxdiag for us?  Can you also post the full text of the dxgi.dll error? 

Have you tried updating your direct X to the latest version?  Also please post your PC specs as well.

2 Replies

  • To post DXDiag follow these steps,

    - Upload your DXDIAG file to this page this can be done by
       1. Press Windows Key + R
       2. Type in DXDIAG and hit enter
       3. Click Save all information
       4. Save the file somewhere you will know where you put it
       5. Upload it to this forum post

    ----------------

    Thanks

    Killerwhal812

    Hit "XP" if this helped

    Hit "Soloution" if this solved your problem

    Search for my BF4 servers by entering [AOBF] into battlelog.

    For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    It seems to be a common error amoung many users from what the research has showed me. It may be because im on directX10? Anyways below ill post my specs and the exact error I get.

    ------------------
    System Information
    ------------------
    Time of this report: 3/23/2014, 16:35:16
    Machine name: 
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 
    Language: English (Regional Setting: English)
    System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
    System Model: MS-7576
    BIOS: Default System BIOS
    Processor: AMD Phenom(tm) II X4 840 Processor (4 CPUs), ~3.2GHz
    Memory: 3326MB RAM
    Page File: 1245MB used, 5641MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode

    --------
    Card name: NVIDIA GeForce GTX 260
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 260
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_0CDD19F1&REV_A1
    Display Memory: 2286 MB
    Dedicated Memory: 879 MB
    Shared Memory: 1407 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor: LG L227W (Analog)
    Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
    Driver Version: 9.18.0013.3523 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 3/4/2014 09:29:02, 14709720 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-46A2-11CF-8277-D02C1CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x05E2
    SubSys ID: 0x0CDD19F1
    Revision ID: 0x00A1
    Revision ID: 0x00A1

    The error code word for word:

    "Invalid License. Reason code = Missing DLL: dxgi.dll Function: Create DXGIFactory1."

    In addition I have tried a clean install of windows and updated my gpu to the latest drivers available.

    Thanks for any help, you guys are the best.