Forum Discussion

Rising Vanguard

Re: Multiplayer......player too young

Are you on Xbox 360?

If so, there's an FAQ at the EA Help Center:
https://help.ea.com/article/xbox-underage-account-error-faq

Basically, he'll need to make sure his EA account and Gamertag are linked and, if so, he'll need to check with Xbox support for options to upgrade it to an adult account.

If it's PC, have him contact EA Help for account assistance.

For PS3, he'll actually have to create a new PSN ID because once made, it's pretty hard to change anything (and you can't change the PSN ID ever).

4 Replies

Anonymous
13 years ago
Approved
It is an xbox platform.
EA_Dennis
EA Staff
13 years ago
Hi deadlyhamster2,

This error message is caused by a problem with the Date of Birth on your Xbox LIVE account, which was entered during registration.

Please know that changing the parental permissions and other settings does not guarantee access to the servers, as Xbox may still deny access based on the age on the account. For further assistance or information regarding this error, please contact Xbox Support.

Thanks.
Anonymous
13 years ago
Approved
I TOTALLY disagree. I just spent over an hour with MS Xbox support. I have the xbox set up as an "adult" account ... it is EA that is not looking at the correct settings ... you REALLY need to fix this and stop blaming MS!!
AdderofAA
Rising Vanguard
13 years ago
there's an FAQ at the EA Help Center:
https://help.ea.com/article/xbox-underage-account-error-faq

Basically, he'll need to make sure his EA account and Gamertag are linked and, if so, he'll need to check with Xbox support for options to upgrade it to an adult account.

If it's PC, have him contact EA Help for account assistance.

For PS3, he'll actually have to create a new PSN ID because once made, it's pretty hard to change anything (and you can't change the PSN ID ever).