The first thing to do is to check that you are logged in to the same account on which you purchased the games. Players often end creating more than one account (this has happened to me).
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.
If this still doesn't help, then please get in touch with a Game Advisor via
https://help.ea.com/en/contact-us/ask for further assistance.
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘BFBC2’
3. Click Find Solutions
4. Select "Account" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the currently available contact options. These amy vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
Hope this helps
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***Please note...I do not work for EA/Origin
Questions belong in the forums. I don't answer questions via PM
