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XS0NUX's avatar
XS0NUX
8 years ago

Re: PC - Disconnected from Server

PORT CONFIGURATION :

Open these ports on your router . 
80, 443, 5222, 9988, 17502, 20000-20100, 22990, 42127

3659, 14000-14016, 22990-23006, 25200-25300

SETUP A STATIC IP :

https://portforward.com/networking/staticip.htm

1). Try to clean cash-memory through this https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

Do not forget about opening command Prompt from admin

2). Check hosts file C:\Windows\System32\drivers\etc

https://support.microsoft.com/en-us/help/972034/how-can-i-reset-the-hosts-file-back-to-the-default

3). Add exceptions in windows defender/firewall for all bf1 related things.

4). Update drivers .

4 Replies

  • Kain_Mercer's avatar
    Kain_Mercer
    8 years ago

    DX11 didn't work - Ports have been forwarded. IP is Static. DNS flushed, firewall disabled. Any other options? Would really like a reply from an actual customer service rep. After-sales service is non existent.


  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hello @Kain_Mercer 

    I am really sorry, all those troubleshooting steps failed to resolve this issue for you so far. Can you tell us, if this second PC, you were using to test the game, was using the same network, you are currently on? Also, playing on different servers made no difference for this issue? Keep us posted. 

    Cheers,

    Archi

  • Kain_Mercer's avatar
    Kain_Mercer
    8 years ago

    Alternative system is identical apart from Processor (Intel Skylake i5, Ryzen 1600X). Same network (accessed via USB adapter, PCI-E and ethernet cable, tested all 3)

    Problem is persistent on all Battlefield 1 Servers.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hello @Kain_Mercer 

    Thank you for this additional information. I suggest you to get in touch with EA Advisers directly on this, since if using the same PC on the same network, you can get into game, using alternative account, there is something wrong with your particular account. Keep us posted. 

    Cheers,

    Archi

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