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SolitaryEclectic's avatar
SolitaryEclectic
Legend
11 years ago

Re: Punk Buster Ban

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

This will tell you in detail about Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

This page tells more about Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

This page is about GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

And last, but not least, this page is about Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

4 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    According to this link http://help.ea.com/en/article/punkbuster-bans-and-violations/

    "Cheat/Hack Violations: When PunkBuster detects a cheat or hack by repeated positive identification on a player's computer, a violation is raised. These violation numbers are 50000 and higher. To help resolve issues involving these violations, simply remove cheats and hacks from your computer."

    However, what are we to do when we know there are no cheats/hacks to remove from our system and we know for a fact that this is a false positive. Another screw up from EB. EA and EB both organizations severely lack support in this regard. Moderators in Battlelog forums are even more annoying and condescending by referring us to above useless link and closing threads. Without these threads, how is EA/EB to know that there really is a legit problem here that needs to be escalated and looked into? Or is EA's idea of support is to let us legit players suffer silently and sometimes for months until some idiot at EB realizes the mistake and confirms it? There doesn't seem to be any recourse for us legit players.

  • ragnarok013's avatar
    ragnarok013
    Hero+
    11 years ago
    @Mandizzy wrote:

    According to this link http://help.ea.com/en/article/punkbuster-bans-and-violations/

    "Cheat/Hack Violations: When PunkBuster detects a cheat or hack by repeated positive identification on a player's computer, a violation is raised. These violation numbers are 50000 and higher. To help resolve issues involving these violations, simply remove cheats and hacks from your computer."

    However, what are we to do when we know there are no cheats/hacks to remove from our system and we know for a fact that this is a false positive. Another screw up from EB. EA and EB both organizations severely lack support in this regard. Moderators in Battlelog forums are even more annoying and condescending by referring us to above useless link and closing threads. Without these threads, how is EA/EB to know that there really is a legit problem here that needs to be escalated and looked into? Or is EA's idea of support is to let us legit players suffer silently and sometimes for months until some idiot at EB realizes the mistake and confirms it? There doesn't seem to be any recourse for us legit players.

    According to Punkbuster you have PB violation 81576, are from Alberta Canada but have 5 different IP addresses.   Based on this information the only thing that you can do is to appeal your ban at evenbalance.com with the Punkbuster peoplehere http://www.pbbans.com/mbi-viewban-93c40794-vb375217.html  - EA cannot assist in unbanning you in their non-EA thrid party system.

  • jmp909's avatar
    jmp909
    11 years ago

    me too. I had sweetfx present for one game which i removed when i realised it might be an issue. played a few more games fine, then went looking for other games as i was always ending up on the same Noshahr Canal game with "quick match".

    since then I am permanently banned (i played about 5 games over a couple of days on searched games then started getting kicks)

    I don't understand why a simple n00b mistake merits a permaban from *all* battlefield games. I'm not modifying the game itself and I'm not cheating and i stopped doing it after 1 game. Arrrgh!

    j.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Ok, I am going to close/lock this thread, as the question has been long answered.

    Again, to all who are banned:

    If you were banned by PunkBuster, see this page and do every step, if you wish anything do be done against your ban: http://help.ea.com/en/article/punkbuster-bans-and-violations/ .

    If you were banned by GGC-Stream.NET, see this page and do every step, if you wish anything do be done against your ban: http://help.ea.com/en/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned/ .

    If by any chance you were banned by FairFight as well, see this page and do every step, if you wish anything do be done against your ban: http://help.ea.com/en/article/battlefield-4-ban-codes-issued-by-fairfight/ .

    If by any chance EA banned your account for breaking the rules, see this page and do every step, if you wish anything do be done against your ban: http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/ .

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