I am sorry to hear that you are having hard time with BF4. (Don't we all?) But this is a Wrong place .. This is players helping payers forum and if you need to speak with EA Tech Support / Game Advisers, you need to click on http://help.ea.com/en/battlefield/battlefield-4/. They can either chat with you or call you back. Just go to the bottom of the screen, and click on "Contact us"
If this message helped you or direct you to the right direction, just click the XP box at the bottom right of the message.
XP = Thanks for helping, trying to help, or what a funny guy.
Accept as solution = This solved my problem!
If you receive an error telling you that your Punkbuster is either out of date or not installed when trying to start your game:
- Head to the Battlefield 4 installation folder, C:\Program Files (x86)\Origin Games\Battlefield 4 by default, then find the _Installer folder.
- In _Installer, find and navigate into the Punkbuster folder, and from there, into the redist folder.
- Find and run pbsvc.exe to update or repair your Punkbuster installation.
If the above folders don’t exist in your installation:
- Head to punkbuster.com and click the Download PBSetup button, and select the option “For All Windows Games."
- Open pbsetup.zip, then run pbsetup.exe. Accept the EULA, follow the instructions, update PunkBuster, and then click Add a Game.
- In the drop down menu, select Battlefield 4, then Add Game, and finally, before trying to run Battlefield 4 again, Check for Updates.
If you are kicked from your game and receive the error, PunkBuster kicked player 'your name' (for 0 minutes) ... RESTRICTION: Service Communication Failure: PnkBstrA.exe),” the above steps will help resolve your issues as well.
If you receive the error "GAME HACK #89265" when trying to join a game, and are then prevented from joining:
Working with EvenBalance, we've confirmed that this error "may be triggered by non-cheat software."
More information can be found on the PunkBuster Battlefield 4 page. If you continue to have problems involving GAME HACK #89265, please contact Evenbalance support to solve your issue.
