Re: Punkbuster Unfair ban and Irresponsible customer service.

Hey @ykz_iweed,

I'm afraid that the previous posts have been correct, in that we are unable to influence an appeal regarding a Punkbuster ban. The only avenue to dispute a Punkbuster ban is with Evenbalance. This place is primarily designed for technical troubleshooting, and we have no insight into the appeals process. If you've opened a ticket, the best thing to do would be to wait and see the outcome, I'm afraid.

I guess this is hopeless at the end. I'm just annoyed of the fact that these Evenbalance guys (or just 1 guy for the entire "team") scored a huge contract with EA with this attitude toward customers. I used to prefer them over Steam's VAC because I thought they were actually doing their job, but for the fact, how they do their job was like in Vietnam War, "I think that guy's a Vietcong, better shoot him before asking any questions, saving us the trouble." And when it comes to the suspect try to clarify themselves, they just be like "Nope, I don't care, you're clearly a criminal, save that explanation for yourself and $%#@ off!"

Anyways, thank you gentlemen for sparing your time for this concerns. I've given everyone an XP point for the credits... I'm going to appeal this ban one more time, wish me luck.

I just got banned for a false positive. Played BF4 for years with no issues; thousands of honest hours spent with my friends on our OB server with nothing to prove, other than to Focus on the Bomb! I recently built a new (modern) computer, dragged the old BF4 game folder over to the new PC, played for 2 glorious days, then BAM! Permanent ban. No hack, no cheat, just out of date PB or new OS install needed firewall permissions, or some windows service was or wasn't started. EB said they have no evidence that I did anything wrong, but denied my appeal. My ban is permanent. I can no longer play BF4. EA can't/won't help me. I will never play EA games again.

I keep reading that EA acts as if this isn't their problem. It absolutely IS their problem.

Feel you pane mate

Hi
Am trying to find out why a server admin is being kicked constantly by punkbuster for cheating.
He keeps getting different messages ranging from 2 minute ban to global ban from aim bot to hacking.
He does not cheat and has no interest is 54 years of age runs his own server and leader of large clan.
Thought maybe some software he was unaware of was conflicting but have ruled this out as he’s has formatted his computer on clean install and still the same.have checked pb bans which says he is not banned and even balance has not banned him.his account has not been hacked also he has two accounts and same message for both accounts.
Any ideas could it be an IP address issue.

Ticket raised last week no reply EVENBALANCE  COWBOYS

If he got a kick message saying his GUID has a global ban then evenbalance have banned the account for cheating.

Agreed even though i know he has nt problem is if i check pb bans and evenbalance there is no ban nor unofficial ban.

Hi all,

If you think you were banned by mistake, please contact Even Balance, more information you can find here: https://help.ea.com/en-us/help/battlefield/punkbuster-bans-and-violations/

I'm closing this thread as it was necro'ed and here on the forums we are not able to do anything with your PB bans.

Thanks!