I have a few addons on Firefox, but I disabled them before contacting. I have never used Microsoft Edge before and Chrome installation was fresh. Was unable to connect using any of them. It always displayed "Please wait while we connect you to an EA Games Advisor" followed by the rotating animation.
I installed Opera today and it connected within seconds. After chatting with a Game Advisor I got my refund, so all is good now. Hope OP will see this reply.
