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Anonymous's avatar
Anonymous
9 years ago
Solved

Refund request not answered after 20 days, attempts to contact have not worked.

Bought game 10/30. Requested refund within proper restrictions. It is now 11/20 and the order still shows "Refund Requested". When I click "See Details" I am sent to a page that says "Sorry that page...
battlefield 1
  • Anonymous's avatar
    Anonymous
    9 years ago

    I have a few addons on Firefox, but I disabled them before contacting. I have never used Microsoft Edge before and Chrome installation was fresh. Was unable to connect using any of them. It always displayed "Please wait while we connect you to an EA Games Advisor" followed by the rotating animation.

    I installed Opera today and it connected within seconds. After chatting with a Game Advisor I got my refund, so all is good now. Hope OP will see this reply.

Anonymous's avatar
Anonymous
9 years ago

I'm having the same problem as you described. Did you managed to get through to them?

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

@oshpal2342 Hey, if you're unable to get through to support/chat isn't responding for you, can you try swapping to a different device or browser? Sometimes local blockers/config settings can be a factor. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thanks for the suggestions. I already tried Microsoft Egde, Firefox and Crome on 2 different computers, couldn't get through.

    Then I installed Opera browser and it worked!

    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      9 years ago

      Wow, that's a wide sample size. I wonder, did you have any addons/extensions shared across your existing browsers, and that wouldn't be on a fresh Opera install?


      Thanks for the post, this should be some useful info going forward. 

      • Anonymous's avatar
        Anonymous
        9 years ago

        I have a few addons on Firefox, but I disabled them before contacting. I have never used Microsoft Edge before and Chrome installation was fresh. Was unable to connect using any of them. It always displayed "Please wait while we connect you to an EA Games Advisor" followed by the rotating animation.

        I installed Opera today and it connected within seconds. After chatting with a Game Advisor I got my refund, so all is good now. Hope OP will see this reply.

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