Hello @bart69132
I would guess you have requested a refund under the Origin Great Game Guarantee? For any inquires, regarding the refund process, you should get in touch with EA Advisors https://help.ea.com/en/contact-us/new/ directly.
Cheers,
Archi
I've changed your subject. We at AHQ do not deal with refunds at all. @bart69132
Only your local Help Center office will have the working schedule at the lower part of the page where contact options are supposed to be found. Here is North America, Live Chat runs 24/7, except as far as I am able to recall, this past Christmas, they gave the personnel time off for the holiday. I don't think that has been the case before now (at least during the four and 3/4 years that I've visited at AHQ).
If you get any unusual results on the contact page, you may need to turn off any feature or function to affect pop-ups, and any other settings that differ from the browser's base (default) settings.
As per my last comment, above, I've given you the best answer possible from here in AHQ.
