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Anonymous's avatar
Anonymous
9 years ago
Approved

Rented BF1 server problems.

I rented an EA server for BF1 on PS4 for 180 days. There isn't anyone joining the server. My friends can't even find the server when they search for my rented server. The only way the can get into it, I have to send them a invite. I had the server for almost a month now and it is very frustrating that I can't play a game on it. I tried to contact EA support chat. There is always a 15-20 minuet wait to talk to them. It's more like a wait time of never going to happen!! I  have waited an hour a few times when I tried to contact them. I want a refund for a server that I rented and paid MY MONEY for, and cannot use. 

battlefield 1

1 Reply

  • Carbonic's avatar
    Carbonic
    Hero+
    9 years ago

    @Buddy441388

    Answer HQ is a community based public, mostly technical, support forum. Your fellow gamers on this forum don't have access to your account in any way. To get direct support contact an EA Advisor directly! You will have to go to:

    http://help.ea.com/en/contact-us/new/
    First, select the game:

    Then select your platform:



    Now select and describe your problem (or as close as you can get):

    You will now get shown the most optimal way to contact EA with your given problem:


    The available methods depend time of day, time of week and holidays in the country selected in the selector in the top right corner:



    Changing the above language to United States or similar countries with large support departments can sometime make live chat appear if it's not available in your country.

    If the ways to contact EA or the live chat or similar does not appear try another browser, disabling browser addons/extensions or internet security applications which might be blocking it, clearing the browser cache and temporary files or try it in a private browser tab.

    I hope this guide helps you properly contact a EA representative.

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