[SOLVED] SOLUTION for "not launching" problem!

this "solution" just demonstrates that someone or someone's entire team should be fired for releasing a product that will nto work for such a large number of customers. 

I never knew anything about Origin until very recently, got a game though it that is ...nice, but was rather happy to see they were making a game I purchased years ago available for free. So I "buy" the game for $0.00 and download it while I go out. Come back, see it's downloaded and should be ready to play. 

NOTHING!! Now I've spent more time looking for "POSSIBLE" solutions to a game I had every expectation of it working, as did the previous (newer) game I downloaded only about a week prior.  I've spent more time combing the forums than i have spent playing the FIRST Origin game I downloaded!!

How about this EA: go back to the proverbial drawing boards, figure how to fix what you screwed up or admit you failed and tell us you CANNOT fix the game. Hell, I liked BF 1942, I'd probably have payed 10 bucks or so for it. Not now, not after spending an inordinate amount of time for a game that was supposed to be fun. This 'incident' has sucked all the potential fun. 

It just appears to me that EA has very little clue about how to seell working games online. Back to Steam for me cannot say I've ever had any issues with purchasing a game fro them and not being able to play it once it was downloaded. this is just horrible customer service. HORRIBLE!

okay, I was being an as...unkind. I bit the bullet and id all the suggested steps and did something else while waiting for the call back. The EA rep was VERY cool and helpful. He tried adding the entitlements to no avail, BUT he was not satisfied to leave it at that. He (for lack of remembering the terms he used)( uninstalled the game from my account on his end then added it back on with entitlements, etc. after that it worked - he was as surprised as I was, but hey it works. He explained that on 64bit systems there are lots of issues that cropped up, but to their credit they do have folks in tech support willing to go through extra steps to try to solve issues. My apologies to the folks at EA, and my thanks.

Thanks! My friend was able to get his game to run after following this solution.

Just another reply to say this worked for me too. Ronnel was very helpful and once connected took about 10 mins overall to get sorted.

Thanks so much, it worked :D

For those wondering what to say when contacting EA, just ask them to un-install and re-install the game from your account, it has to be from their end to reload the entitlements properly

Excellent !!! It's worked for me, in 30 minutes an advisor fix the problem.

Thanks a lot for your help.

I'm not doing this.  Origin can hang if this is the level of support they offer.

hahaha had to tell EA how to fix there own **bleep**! 

ok so it won't even let me open up a live chat. i click the button and nothing happens. this is so frustrating why does EA suck so much? they make great games....when they work.

This worked and only took me 10 min. I just provided the link to the forum and the person took care of it! W00T