SPECACT KIT not installed

Surprised to see a recent topic on this one.

I have the same issue, which seems to dealt with here:

http://forums.steampowered.com/forums/showthread.php?t=1978208

I contacted EA's "live help" but the person I talked with referred me to a phone call to a "specialist".

As I'm in Australila, their specialists are available 2AM to 2PM (10AM to 10PM EST) so I'm a bit stuck, as I do need to sleep and work 😕mileyfrustrated:

Anyway, I'd try the "live help" option and see how it goes - it's a known issue, but an old one

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**UPDATE EDIT #1**

In case anyone cares:

Contacted live help again - again referred to a specialist, but this time via email. Reasonably confident that will fix the issue.

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**UPDATE EDIT #2**

In case anyone cares:

Received an email after a few days stating:

I hope your day is going well so far. Your case was escalated to me today. I sincerely apologize for the extended period of time it has taken to respond to your inquiry. My name is Mallorie and I am now your personal Mobile Specialist who will be handling this case from here.

After reading up on the notes I understand that you are experiencing some issues using your Specact Kit when you access online game play for Battlefield: Bad Company 2. I know this game is a great way to pass and it's disappointing when it doesn't work properly. I would like to test out and access your account/game and see if we can get things working for you. Before I am able to do so, I need your permission. If you could reply and provide that, along with any other details like exactly what happens with the kit, that would be fantastic! The notes are a little slim as to exactly what is going on and I want to make sure I have all the important information handy to get this matter resolved. I look forward to hearing from you.

So I replied with the followng:

Hi,

Yes you have my permission.
My issue is basically:
I don't have access to the extra kits when in a game.

My code is redeemed, however whether it's a steam bug, or a bug with the game itself, I only get the standard 4 kits in a game.

It is a known issue:
To quote one example from here forums.steampowered.com/forums/showthread.php?t=1905438

<quote>

 
Guest
Posts: n/a Hey this is happening to me and my brother.
I chatted with ea, this is what happened...

Deepika: Hi, my name is Deepika. How may I help you?
2362410306: hi
2362410306: im bought this dlc, and i cant see it in game
Deepika: Are you concerned about specact kit?
2362410306: exactly
Deepika: Okay
2362410306: i bought it for my account and my brothers account too
2362410306: and we both dont see it in game
Deepika: Please provide me the code specact kit.
2362410306: let me see
Deepika: Okay
2362410306: this is my code: XXXX-XXXX-XXXX-XXXX
Deepika: Thank you
Deepika: Please wait while I check this
2362410306: Ok...
2362410306: Hello?
Deepika: I have gone ahead and activated the specact dlc to your account
2362410306: Great! Let me try that out, could you wait for me?
Deepika: Sure
Deepika: Please try it
2362410306: Excellent! I see it now
  
</quote>

So the response came back:

Thanks for your reply! I went to test your account and found that it wasn't in Origin. I am only able to test the game if it is present in Origin. I went ahead and provided you with an upgraded version of the game. Battlefield: Bad Company 2 Limited Edition. I also provided you with the code to the SPECACT Kits upgrade.

SPECACT Kits upgrade:
XXXXCODE_HEREXXXX

You should be able to enter that into Origin once you get logged in. Please reply and let me know how everything works out! If you have any new issues that need to be addressed, even if it is for the same game, please check out our extensive knowledge base at help.ea.com. If you are not able to find a resolution, please create a NEW help ticket. We also just launched Answers HQ that brings the EA Community together to offer help to those in need. It is easy to use and has helped me resolve an issue with a game! It can be reached at http://answers.ea.com/. Thank you for being a valued gamer. I hope you have a wonderful day!

So I fired up via Steam, just in case, but no SPECACT kit in there. I'm currently going though the 8.5GB download so I can run it in Origin (argh) and will report back once I've tested. It seems the change to Origin means what was once a simple fix, is now a painful process. The EA people are helpful though, so I'm still confident it will get fixed.

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**UPDATE EDIT #3**

In case anyone cares:

Yep, after some hefty downloading I was able to use the key provided and can now see the kit when in a game.

Phew :robotfrustrated: