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Anonymous's avatar
Anonymous
11 years ago

Support: BF4 on Win10, game opens to a black screen with sound.

I played this game once today, just bought it. It opened up fine, if you ignore the stupidity of a game menu being a webpage. In game everything went fine. I left the game to find a new server and now every time it launches it opens to a black screen and does absolutely nothing else. 

This is not a driver issue, this is not a hardware issue, so my specs aren't relevant. This is something with the game's files. How do I fix it? And if no one knows how to fix it, how do I demand a refund? 

Specs anyway: 

i7 3770K
GTX 970
8GB RAM
Running from an SSD

battlefield 4

2 Replies

  • TapouTony420's avatar
    TapouTony420
    11 years ago

    Try running a simple "Repair Game" in your Origin Client:

    1.  Open your Origin Client

    2.  Go to your My Games tab

    3.  Right-click on Battlefield 4 and click "Repair Game"

    4.  After the repair is finished, REBOOT/RESTART your PC!!!!

    5.  Try launching the game again

    Post back and let me know if this works or not, and I can try helping you with troubleshooting further if it does not solve your issue.  Also, make sure you REBOOT your PC after you run the repair, and you can also do a second one to be safe, and reboot again after the second try.

    Good Luck!!!

  • Anonymous's avatar
    Anonymous
    11 years ago

    For now, it appears to be working, but I did more than that. I activated some files within the game directory related to visual redistributables, manually deleted some files related to directx and had it repaired, then restated the computer. I've only played this once since so I will report back tomorrow if it is still working. 

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