talk with the team
i dont know if you guys realize but an in game problem needs to be solved by the team dice\ea since the game "works" i cant go to ny retailler and ask anything plus i buy my things from whatever the ...
Forum Discussion
I guess you are revering to the full refund topic and your waiting time with EA support to pickup your issue? In that case i would suggest to wait at least a week and don't touch anything in the meantime. I'm sure they will help you sooner or later and making other topics about support boundaries is not necessary. Good luck!
i really would apreciate a contact with anyone from the team because i want this solved , i didnt pay 90 bucks for this and honestly i never saw a support paid with so little knowing about xbox , almost every thing they say is complete joke from saying that i cant play because my account is silver to the fact that i need to use the same profile as the live gold.
really guys ? if the support doesnt even know live gold can be shared and you dont need to play with the same account we are bad , plus here you have the explanation from g2a
***Screenshot removed to protect email address***
EA_AticDICE Team
Hey, @jambasman, sorry to hear about the issues you have experience with Battlefield.
If this was for the Battlefield V beta then yes you needed Xbox Love gold on the account that was going to play. For what G2A support said there nothing we can help there as they are not under our trusted retailers list. If you want a refund its them you need to talk to and not us.
I do recommend that you read up on our trusted retailer's information and what can happen if you chose an unauthorized seller to buy EA games.
Link here:https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/#trusted/Atic
i am sorry but you guys cant act like if this is nothing , i gave 90 dollars and as they said the game works the same way as if it was bought from you the point isnt that but the fact that i paid 90 dollar for your game and after doing all the test with your support and xbox team cant play it .
i played your battlefield v beta exactly the same way without problems so no , you never need the live gold in your account unless for the free games or promotions so again i want to talk with the team and i am waiting for their answer because i will not send 90 trough the window
