talk with the team

Hey, @jambasman What I said still stands above, there is a clear issue on your network and that is something we can't fix for you and recommend that you contacted your ISP and use the Uo-tracer as an argument for ISP as you are losing data from you to us.

/Atic 

that doesnt change teh fact that none from the team contacted me and that i am able to play all the other games without any problems with teh same internet

@jambasman,

I've removed the second thread you made on this, please don't create multiple threads on the same issue as this is considered spamming which is against our forum rules. You've received the same response from our heroes, our Community Manager as well as our support, posting a new thread won't change the reply.

@EA_Atic has identified an issue with your ISP, looking at your UoTrace I can see the exact same problem with your packet loss. Here is a direct quote from our Connection Troubleshooting article packet loss also:

• Packet loss: If you see numbers other than 0% or 100% in the % Loss column, it means data is being lost at that point in your connection. If you see it in more than one place, or if the numbers are high, this is probably what’s causing your connection issues. Make a note of the hops where packet loss is happening, and contact your ISP to let them know about it

I'd also like to add that 25% is massive, it means somewhere along the way you loose a quarter of the information you send out. Not only that but it's happening across every single hop. As long as you have these issues you there is nothing we can do to fix your connectivity issues. All of the steps we've provided is as far as we can go.

In terms of a refund, we've also touched base on this on multiple occasions as has our support. Trying to get through to a manager will not change their reply. Refunding a game implies that we have to basically revert the transaction you made, we can't do so if you didn't purchase the game on our platform. You can also find this information on our refund policy article:

We cannot assist with returns for purchases made outside of Origin.

• If you bought one of our games or products from third-party retailer, you’ll need to go back to them to return or exchange your purchase. And remember, they’ll have their own refund policy.

I know this is frustrating as you only want to enjoy the game however both of these issues are out of hands, as we have mentioned this multiple times I'm now closing down this topic.

EA_Roger.