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Anonymous's avatar
Anonymous
9 years ago
Solved

Trying to diagnose battlefield 1 crashes

This is a pretty general and common question but my BF1 is crashing on pc and I can't seem to work out why. I was wondering if the game generates any kind of crash report when it crashes that could ai...
battlefield 1
  • EA_David's avatar
    EA_David
    9 years ago

    Thanks, unfortunately that error message is pretty generic. 

    For more detail we'd need an msinfo file, but these are A: huge and B: contain personal data so we won't ask for them via the forum. However if it comes to it support should be able to help check this. 

    Before reaching out to them, there are some things you can do to test your hardware and OS integrity. You can start by performing a clean reinstall of your graphics drivers, which is worth doing from time to time. 

    The System File Checker can check your Windows install: https://help.ea.com/en-us/help/pc/how-do-i-run-the-system-file-checker/

    If you want to check the integrity of your hard drive, you can run a chkdsk: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/chkdsk.mspx?mfr=true


    If you want to check your RAM for errors memtest86+ can be used to ensure that there are no issues: http://www.memtest.org/

    There are a lot of steps here, but it's worth checking your system from time to time anyway. 

Anonymous's avatar
Anonymous
9 years ago

Hi, thanks for the reply!

It's not temperature as I'm on a PC with water cooling for the CPU and a dual fan cooler for the GFX card. To be sure I also ran HWmoniter while the game was going and noting out of the ordinary was there.

I checked the reliability moniter though and the crashed of BF1 came up and the summary of the events just say stopped working (so much help..) but if I expand on it there are loads of codes, numers ETC that i cant uinderstand. Would these be able to tell me anything more about the problem with the game?

I have put the details below:

Spoiler
  • Description
    Faulting Application Path: C:\origin library\Battlefield 1\bf1.exe
  • Problem signature
    Problem Event Name: APPCRASH
    Application Name: bf1.exe
    Application Version: 1.0.47.30570
    Application Timestamp: 5842f1e9
    Fault Module Name: bf1.exe
    Fault Module Version: 1.0.47.30570
    Fault Module Timestamp: 5842f1e9
    Exception Code: c0000005
    Exception Offset: 0000000004da25a0
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 8972
    Additional Information 2: 8972283bb4b6d3924fbe29a8e2cff0e2
    Additional Information 3: b611
    Additional Information 4: b61115114e7dc7f3c67dd9302e1f9ee1
  • Extra information about the problem
    Bucket ID: 5eb63d3f07ab64cb96f4a09dcde63a55 (120661698419)

Thanks again for the help.

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

Thanks, unfortunately that error message is pretty generic. 

For more detail we'd need an msinfo file, but these are A: huge and B: contain personal data so we won't ask for them via the forum. However if it comes to it support should be able to help check this. 

Before reaching out to them, there are some things you can do to test your hardware and OS integrity. You can start by performing a clean reinstall of your graphics drivers, which is worth doing from time to time. 

The System File Checker can check your Windows install: https://help.ea.com/en-us/help/pc/how-do-i-run-the-system-file-checker/

If you want to check the integrity of your hard drive, you can run a chkdsk: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/chkdsk.mspx?mfr=true


If you want to check your RAM for errors memtest86+ can be used to ensure that there are no issues: http://www.memtest.org/

There are a lot of steps here, but it's worth checking your system from time to time anyway. 

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