@aboutapopoff wrote:
@ragnarok013 wrote:
EA cannot access your profile on the PSN or Xbox Live to give you credit for digital purchases made to another company such as Microsoft or Sony, but they do have the ability to apply the unlocks to your soldier.
What's your source for this claim? I've spoken with numerous reps from both, EA and Sony, and neither could apply unlocks to a player profile. Perhaps I needed to be elevated to the next level where techs had administration rights on player profile. /s
EA, Sony and Microsoft are all separate publicly traded companies and they do not share a common accounting or ERP system (for both financial and security reasons) so EA cannot credit your PSN or Xbox Live account for purchases made from another company (Sony's PSN Store or Microsoft's Xbox Live Marketplace) since EA never took your money. It's basic best business practices. My statement that you quoted was addressing DLC purchases on console networks - specifically the shortcut DLC kit that the OP purchased and desired a refund for, not the ability to correct soldier unlocks on Battlelog which Game Advisors have some ability to tweak if your console account is linked with your Origin account. The difference is that the OP wanted the refund.
The source for my claim is that a Game Advisor was able to apply the CITV unlock to my main battle tank in BF3 on my PS3 soldier profile that I already had linked to Battlelog (linked to Battlelog is an important condition). What a Game Advisor cannot do is add DLC or Premium status to my PSN or Xbox Live account or provide a refund\credit for DLC purchased from another retailer (Sony, Microsoft, GameStop etc), but he was able to manually apply a soldier loadout unlock to bypass a progression bug.
