Forum Discussion

12 years ago

Solved

Unable to begin BF4 beta preload

I'm sure you are dealing with this problem a lot but I'm just trying to get answers. I preordered the BF4 Digital Deluxe edition throught Origin, recently. When I did it added two tiles to the My G...

battlefield 4

EA_Dennis
12 years ago
We are aware that the Battlefield 4 Beta is currently missing in some player's games library and we are working to get this resolved as soon as possible.

http://answers.ea.com/t5/Battlefield-4/ALERT-Battlefield-4-Pre-Load-Delay/m-p/1587333#U1587333

Please refrain from contacting a Game Advisor at this moment, Beta access will be granted automatically.

Thank you for your patience and understanding.
EA_Dennis
12 years ago
Pre-load is now available for everyone that did not see the Battlefield 4 Exclusive Beta in their Origin "My Games" library before.

Thank you again for your patience while our teams were working towards this resolution.

LiBever

12 years ago

@Hobbyhorse wrote:
I'm sure you are dealing with this problem a lot but I'm just trying to get answers.
I preordered the BF4 Digital Deluxe edition throught Origin, recently. When I did it added two tiles to the My Games section of origin, one for the full game and one for the beta. It said that the beta would be available for pre-load today.
Now I have come to pre-load the beta icon has disappeared. I am applicable for the 1st Oct beta so can someone please aid me?
Hobbyhorse

Hello,

You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us

Only Customer support has the needed tools and permissions to deal with account related enquireries.

This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.

Contact a Game Advisor...

Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

Regards, Libever