Forum Discussion

ZionNecromancer's avatar
ZionNecromancer
9 months ago
Solved

Unable to Connect to EA Online. Unable to Go Online.

Hello. There was no problem playing BF1 this morning. then when I enter the game, I cannot enter any multiplayer, that is, online servers. when I enter the online server, it kicks me out of the server. there is a picture in attachment 1. english translation: (server disconnected. session disconnected.) when I click help from the main menu (available in attachment 2) EA online connection could not be established. online features will not be available. go to help.ea.com to find what you are looking for. I get an error. when I look at my EA account, I was not banned. I did not use any cheats. I could not find a solution.

[Edit: All caps removed from title - ElliotLH]

battlefield 1
  • ZionNecromancer's avatar
    ZionNecromancer
    9 months ago
    @danisoff

    I did file verification from steam 2 times today. I then reset the modem again. I turned the internet connection off and on several times while the game was on. I turned on all permissions for battlefield in the incoming and outgoing rules section of the firewall. There the rules were on in the private network but off in the public network section. 2 or 3 times I deleted the battlefield file in the documents folder. When I entered the game, it said that it needed to download an update to go online and I let it download. I changed dns again. I uninstalled the EA application with Revo and reinstalled it again. After all this, when I entered the game, if I could not reach the help section when I entered the game, I went back to online games. I don't know exactly what worked, but I finally fixed it.

    And thank you for everything.

9 Replies

  • danisoff's avatar
    danisoff
    Hero
    9 months ago

    Hello @ZionNecromancer,

    This should be a simple fix, just restart you game and internet connection. If you want to go for an extra step you can repair your game inside of the EA app.

    Best regards,

    danisoff

  • ZionNecromancer's avatar
    ZionNecromancer
    9 months ago

    @danisoff I did what you said. restarted the internet modem. did file verification through the game steam. did it through the ea app but it doesn't fix it. I tried turning off windows defender and it didn't work. I tried different dns and even using vpn and it still didn't work. I tried all the solutions on the internet but it doesn't work. The last resort is to delete and reinstall the game.

  • ZionNecromancer's avatar
    ZionNecromancer
    9 months ago
    @danisoff

    I uninstalled the game with revo. then I reinstalled it from Steam. but it didn't fix it. the problem still persists. it's so ridiculous I don't understand it.
  • ZionNecromancer's avatar
    ZionNecromancer
    9 months ago

    @danisoff

    thank you. but unfortunately there is no topic on the EA help site about this issue. the problems that have a topic have only articles. is there a place where I can contact them? or how can I do this.

    @EA Help

  • danisoff's avatar
    danisoff
    Hero
    9 months ago

    @ZionNecromancer,

    You don't need to select the exact topic, try picking something close or similar. Your goal should be to get in contact with them. Also, I highly doubt your banned because being unable to go online does not mean your account is banned or restricted. This is confirmed by your picture.

    Check out the link below for more information.

    How to get help with your EA Account

    Best regards,

    danisoff

  • ZionNecromancer's avatar
    ZionNecromancer
    9 months ago
    @danisoff

    I did file verification from steam 2 times today. I then reset the modem again. I turned the internet connection off and on several times while the game was on. I turned on all permissions for battlefield in the incoming and outgoing rules section of the firewall. There the rules were on in the private network but off in the public network section. 2 or 3 times I deleted the battlefield file in the documents folder. When I entered the game, it said that it needed to download an update to go online and I let it download. I changed dns again. I uninstalled the EA application with Revo and reinstalled it again. After all this, when I entered the game, if I could not reach the help section when I entered the game, I went back to online games. I don't know exactly what worked, but I finally fixed it.

    And thank you for everything.

About Battlefield Franchise Discussion

Discuss the Battlefield games in this community forum.133,491 PostsLatest Activity: 4 hours ago