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Greetings,
Unfortunately, we are unable to address billing related issues on Answer HQ, and you'll have to speak with a Game Advisor.
To speak with a Game Advisor, visit the following link (https://help.ea.com/en/contact-us/ask), type in your issue, fill out the required fields and hit "Find Solutions". If a relevant article does not appear, scroll to the bottom and select "I Still Need Help". From there you will be given the available methods of contact. I hope this helps!
-Stiv
- 13 years ago
I am having this exact same problem for the last 3 days whether I use the origin program or simply use the origin website to purchase this. You would think EA would want my money bad enough to have this fixed already...
- Anonymous13 years ago
Some issue, the game advisors have been no help either. I want to buy this damn game back before the release day..... I bought it 3 months ago but apparently that wasn't good enough for EA..
- 13 years ago
I will be damned if I was going to sit around and wait for EA to fix this. I went with a third party such as Gamestop and purchased the game. The game will be released in only a few hours and I want to play it just like anyone else!
I guess you guys lost money to a third party? Oh well. Should of had this fixed already. And just think. I was going to purchase Premium again. Oh well...
See yah.
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