Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Unable to unlock hellriegel

Product: Battlefield 1 Platform:PC Summarize your bug Unable unlock Hellriegel 1915 Factory. I am the required assault rank and this is shown in the companion app and in the menus. In game it say...
battlefield 1
  • EA_David's avatar
    EA_David
    9 years ago

    In that case your next step would be to reach out to support. 

    http://help.ea.com/en/article/contact-ea-help/

    Yours appears to be a unique case, but they should be able to look into it. 

    It's worth intermittently checking the bar on the customize page for your Assault, in case it does come unstuck on its own. 

Anonymous's avatar
Anonymous
9 years ago
@EA_David unfortunately not nearby.
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

In that case your next step would be to reach out to support. 

http://help.ea.com/en/article/contact-ea-help/

Yours appears to be a unique case, but they should be able to look into it. 

It's worth intermittently checking the bar on the customize page for your Assault, in case it does come unstuck on its own. 

  • Anonymous's avatar
    Anonymous
    9 years ago
    This is happening to me it says that I am rank 10 on the companion app but in game it says I'm rank 9 but my exp bar doesn't increase but my other classes do
  • Anonymous's avatar
    Anonymous
    9 years ago
    It's not a unique case, I am suffering the exact same problem.
  • Anonymous's avatar
    Anonymous
    9 years ago

    I also have the same issue and its annoying me alot

  • Anonymous's avatar
    Anonymous
    9 years ago
    Just saying installing and reinstalling doesn't work just tried it
  • Anonymous's avatar
    Anonymous
    9 years ago
    @EA_David could you give all of us a hand please?
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Thank you for the details. Unfortunately I have no way to directly assist, all I can do for now is to gather info. 

    Can I check the platform those having this problem are on? 

    As a quick rule, you'll want to check your class rank/progress within a match itself, this is the most reliable reflection of your progress. If it appears to be stuck, please play a match, then let it load into the next one and check your class from within the deploy menu to see if it's moved at all. 
     

  • Anonymous's avatar
    Anonymous
    9 years ago

    Tried all your suggestions. Still not progressing. Companion app shows I'm at or nearly at level 11 Assult class and no option to unlock. In game customize menu shows 10 but unable to unlock. In game menu is stuck at 9. I'm running on a new Xbox One S Battlefield edition.

    As a side note I can use the Hellriegel in game if I pick up a dropped opponents kit. I have done this a couple of times but so far get whacked right after I get my hands on it. I've got 4 kills with it

  • WalkINGDeaDD's avatar
    WalkINGDeaDD
    9 years ago

    Looks exactly like mine. Similar amount of XP, I was at 515k as well. Just submitted a ticket myself.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Someone PLEASE help

  • Anonymous's avatar
    Anonymous
    9 years ago

    THIS GAME IS SO INCREDIBLY BROKEN!!! I am getting totally owned by an OP gun that I have earned but cannot actually get.... either fix it or take it away because this isn't fair  

About Battlefield Franchise Discussion

Discuss Battlefield games in this community forum.133,628 PostsLatest Activity: 3 days ago