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Anonymous's avatar
Anonymous
12 years ago
Solved

Unlinking a PSN account on an Origin ID because there is 2 linked to my account

am playing bf4 and got premium on my main psn but all my battle packs and all my stats are linked to my other psn account. how can i fix this

  • Anonymous's avatar
    Anonymous
    12 years ago

    You need to contact EA game advisor DIRECTLY to get it unlink ,only they have the tools and authority to go into your account to unlink gametag .

     

     

    For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

    1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

    2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

    3. Click Find Solutions

    4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

    5. Click: Find Solutions

    6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

     

    Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.


    The Window Will Open...
    You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

    For customers in North America:

    • Select "Call me."
    • Enter your phone number.
    • Select "Submit."

    For Customers outside of North America:

    • Go to the "choose a contact method" section
    • Contact us using the telephone number provided within the listed opening hours

    Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.

     

     

    Hope this helps
    -------------------------------------------------------------------------------------。 Cheers 。---------------------------------------------------------------------------------------
    ► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄

    ***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

    I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

13 Replies

  • Just contacted them, almost an hour talking to the guy, he swapped my Origin account to different email, a HUGE MESS, but did not fix the problem. Had to ask him to revert everything. WHAT A HUGE WASTE OF TIME! Ea the worst company ever!

  • what if the email that is conected to is a hack one and u had to change accounts and have no acsess to that account and  uv i have benn in two chats with the staff and thether would help or under stand taht i have no way to get the info all i wanted was my psn unlinked fron an account i dont own 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    I'm closing this thread to stop it being necroed.

    If you have any issues with Battlefield 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

    For Account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

    How to get in contact with EA support:
    https://help.ea.com/en/contact-us/
    https://twitter.com/EAHelp

    /Atic