Want Explanations From The Devs Requested BY Support

@EA_Jasoni dont want to go this way but i guess i will have to say some things so you guys understand one thing very clear . 

first i dont like people joking with my face , second i dont need free things from anyone what i need is what i pay for working and if it is not working i want my Money or it replaced. 

i would like anyone here on this chat to tell me that after 3 years he or she isnt tired of the situation and wouldnt request exactly the same. 

i am sick and tired of your constant excuses and ways or running from the problem , and you coming here and asking me why i dont ask for you to solve the problem and instead request a game is you fooling people around . 

i dont know if you rsaw what i wrote but i didnt came here from some parachute , i have been contacting you since the beggining of 2017 , by phone , chat and here and during that time you have thousands of contacts from me half of them with screens , uotrace and all kind of things you asked . 

did this almost 10 times already and you know what happens when i go to your support ? hey çet me help you i will send you one email with the steps to do and solve that and everytime the email is exactly with the same thing but you guys are so smart that think after thousands of contacts and almost 3 years this steps were never done . 

i am posting this here because i want explanations from the devs , i was requested to do it by your support  and that is the reason for this post and i still didnt saw any explanations . 

by the way you were contacted by Microsoft 3 times you know how many answeres they got from you ? zero.  probably that is my fault or i am not competente in the middle of this 

Hello ,

>>>>>CLEAR ALTERNATE MAC ADDRESS:
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect. Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times. Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down. 3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button. CHANGE PRIVACY SETTINGS 1. From the Home Screen, using the controller scroll left to the navigation pane. 2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults once more.
10. Powercyle the console to complete the troubleshooting.
REMOVING GAMERTAG
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Select Remove accounts.
5. Select the account that you want to remove.
6. Select Remove to confirm.
7. When you're finished, select Close.
RE-ADDING GAMERTAG
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Select Sign in.
3. Scroll down to Add & Manage.
4. Select Add new.
5. Type the email address or phone number you use to sign in to your Microsoft account.
6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
7. Review the privacy statement summary, and then select Next.
8. Select your Sign-in and security preferences.
9. Check out how you look on Xbox, and then select Next.
10. Choose your colour, and then select Next. Note: The preference that you're currently using at home appears with a checked box.
11. Press the Xbox button on your controller to return to the Home screen.