We are unable to connect to EA servers to activate BF4

Issue still happening as of Feb 20th. I attempted to speak to a game adviser online but their system is messed up and I discovered they closed my old cases. Got an automated email saying they would contact me and never did. What a nightmare.

EDIT:
Contacted EA help again. Evidently they don't keep records of previous cases/chat transcripts or something. Anyway.

They emailed me these steps to try(they didn't work):



DEP

Please follow these steps:

Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.

1. Click Advanced System Settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2. Under Performance, click Settings.

3. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.

Disabling UAC in Windows Vista

1. Click on Start 2. Click on Control Panel 3. Click on the "Classic View" option 4. Select User Accounts (it should open into the account of the user who is currently logged in) 5. Click on the bottom-most option, which will be "Turn User Account Control On or Off" 6. Uncheck the checkbox 7. Accept the changes 8. Restart the computer


EDIT 2:

Contacted them again. They said: