Forum Discussion
I do not know about any place you can complain about EA Advisors. So I guess the only thing you can do is either complain to another EA advisor or complain on the EA forums.
- EA_Spectre12 years ago
Community Admin
You can use the Contact Us option on help.ea.com to give feedback about your support experience. But usually you should get an email / feedback form after you contacted our Game Advisors anyway. Can you check if you have such an email in your mailbox?
Edit: I wanted to check your cases and read the chat log but I could not find them on your account. Did you contact us with a different account? Do you perhaps have a case number for me? You should be able to see all your cases here (you have to log in of course):
- 11 years ago
I would also like to file a complaint, I did not receive a survey, my chat was disconnected and the agent refused to offer more help then the below snippet:
Terrible service, still waiting on a call back option (which i figured out how to get by myself, the call me now option does not populate while using google chrome for some reason - works on Firefox - this is a major point that your support reps should be providing customers to avoid hassle)
SumitThis is the number on which you may call as it is the international support number:
44 203 0141818youthat is unacceptableyouplease send me the steps on how to get the call me now optionSumitI have already provided you the complete information about your issue but you have been asking for something which is not possible on our end so I need to disconnect the chat session. If you need help with anything else please feel free to get back to us anytime we are here to help you.I am a Manager at a telecom and if one of my employees treated a customer this way they would be suspended at best.I realize this is a very old thread but contacting EA has proven to be nearly impossible so i'm resorting to this. Please contact me EA.- Anonymous8 years agoI had a very similar issue just now. I had to get with 3 advisors and 1 supervisor and they all treated me the same way saying they had already given me all the information about my issue and then dropped me without giving me a chance to follow up. Clearly nobody is keeping these advisors in check.
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