Community AdminYou can use the Contact Us option on help.ea.com to give feedback about your support experience. But usually you should get an email / feedback form after you contacted our Game Advisors anyway. Can you check if you have such an email in your mailbox?
Edit: I wanted to check your cases and read the chat log but I could not find them on your account. Did you contact us with a different account? Do you perhaps have a case number for me? You should be able to see all your cases here (you have to log in of course):
I would also like to file a complaint, I did not receive a survey, my chat was disconnected and the agent refused to offer more help then the below snippet:
Terrible service, still waiting on a call back option (which i figured out how to get by myself, the call me now option does not populate while using google chrome for some reason - works on Firefox - this is a major point that your support reps should be providing customers to avoid hassle)
