Forum Discussion

Anonymous

9 years ago

SolvedApproved

Why is my hardline crashing on startup

So whenevr i select quick match it does the joining server thing at the bottom then the tab for the game appears and imidietly says: BFH Has stopped working. A problem has caused the program to perfo...

EA_Barry
9 years ago
@Cyborg_ZRS

So the issue is this: Fault Module Name: avghooka.dll

That is almost certainly AVG triggering a false positive detection. Either add Hardline to AVGs whitelist, disable AVG or perform a clean boot.

If disabling AVG or the clean boot prevents the issue then just add Hardline to the AVG whitelist so you can continue to have AVG active.

Clean boot info: http://support.microsoft.com/kb/929135

Do let us know your results, thanks.

Arpadiusz

9 years ago

@Prettypinkdreams wrote:

I just bought and installed the game and I am having the same problem as well..I have tried everything and it just won't load =/

Hi @Prettypinkdreams

What is the problem exactly?

Anonymous

9 years ago

Approved

Well I finally figured it out ,after multiple hours, basically every time I went to start a game, it would just error with "BFH has stopped working" did every thing from disabling my firewall (had AVG), tried using FF instead of Chrome, adding BFH to my firewall, doing a clean boot, disabling in orgin button, etc etc....The ONLY way my game would work was by COMPLETELY uninstalling AVG off my computer, the moment it was gone, everything ran beautifully for some ungodly reasons

cjt50
9 years ago
I'm having the same problems battle log loads but when trying to join a server it give a windows error and shuts down. both BF4 and BF1 alpha run fine.

Losing AVG isn't really an option, shame that 2 out of the 3 games work fine. My problems started when I installed DLC's.