X32 bit laptop/custumer service

You are talking about http://answers.ea.com/t5/Battlefield-4/32-bit-laptop/m-p/3739245#M151895 - you attempt to link to your dxdiag file didn't work.

You probably want copy the text in your dxdiag and then copy it into the tool at http://pastebin.com/ and then link to that.

I'm sure @EA_Bastian will look at it once he can see it 🙂

Here is the DXDIAG report

http://pastebin.com/RMybM4uC

That is only part of a report. You havn't copy pasted the whole thing.

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@Carbonic wrote:

That is only part of a report. You havn't copy pasted the whole thing.

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Here is the whole report

http://pastebin.com/hDgB3y1u

Thanks,

klittlewood1

First of all, your computer and Windows is not 32 bit (x86)  - it's a 64 bit (x64). This means you should run Battlefield 4 as 64bit which is the standard setting.

Secondly, your computer has very old drivers. DXDiag doesn't show that you are using the newest drivers, most you have are from 2013. You should download the latest for games / programs to run proberly. The Nvidia Geforce experience software on your computer should be able to update your NVIDIA GeForce GT 650M graphics card otherwise you can download the latest Windows 8.1 driver here : http://www.geforce.com/drivers/results/77841

You should also go here and download the latest Intel drivers: http://www.intel.com/p/en_US/support/detect

Your Dell laptop might also have other outdated drivers, those you should be able to find updates to on Dell's homepage.

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@Carbonic wrote:

First of all, your computer and Windows is not 32 bit (x86)  - it's a 64 bit (x64). This means you should run Battlefield 4 as 64bit which is the standard setting.

Secondly, your computer has very old drivers. DXDiag doesn't show that you are using the newest drivers, most you have are from 2013. You should download the latest for games / programs to run proberly. The Nvidia Geforce experience software on your computer should be able to update your NVIDIA GeForce GT 650M graphics card otherwise you can download the latest Windows 8.1 driver here : http://www.geforce.com/drivers/results/77841

You should also go here and download the latest Intel drivers: http://www.intel.com/p/en_US/support/detect

Your Dell laptop might also have other outdated drivers, those you should be able to find updates to on Dell's homepage.

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I am Installing the needed updates and I will get back to you

I thinks it will work

THANKS,

klittlewood1

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@Carbonic wrote:

First of all, your computer and Windows is not 32 bit (x86)  - it's a 64 bit (x64). This means you should run Battlefield 4 as 64bit which is the standard setting.

Secondly, your computer has very old drivers. DXDiag doesn't show that you are using the newest drivers, most you have are from 2013. You should download the latest for games / programs to run proberly. The Nvidia Geforce experience software on your computer should be able to update your NVIDIA GeForce GT 650M graphics card otherwise you can download the latest Windows 8.1 driver here : http://www.geforce.com/drivers/results/77841

You should also go here and download the latest Intel drivers: http://www.intel.com/p/en_US/support/detect

Your Dell laptop might also have other outdated drivers, those you should be able to find updates to on Dell's homepage.

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So

So I updated NVIDIA and I did one update but to do the rest I need to get this which requires this and it just keeps going and going. Is there a easier way to do this?

Thanks,

klittlewood1

You will have to be more specific. I can't see what "this" is.

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@Carbonic wrote:

You will have to be more specific. I can't see what "this" is.

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it was at first SPMI and then HPMI and then it was "you dont have a file you need cant download."

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@Klittlewood1 wrote:

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@Carbonic wrote:

You will have to be more specific. I can't see what "this" is.

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it was at first SPMI and then HPMI and then it was "you dont have a file you need cant download."

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I don't understand what you are saying.