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ArnieBTW's avatar
ArnieBTW
9 months ago
Solved

Xbox Game pass and EA app not syncing

  • EA ID (PSN ID/Gamertag): ArnieBTW on both xbox and EA app
  • Are you getting an error message? I can't link my Xbox Game pass with my EA play account
  • Do you still have an active GamePass Ultimate Subscription? yes till 21/06/2026, I have an active pc game pass subscription
  • Are your EA and Xbox accounts linked? Have you recently unlinked them? Can't Unlink my old accounts
  • Can you not download a specific game or any game? I cannot download any game from EA
  • If possible, share a Screenshot or Clip of the issue... 
battlefield 1
  • ElliotLH's avatar
    ElliotLH
    9 months ago
    Hi @ArnieBTW If its not something you can change yourself, you'll need to contact EA Help for assistance I'm afraid. It's not possible to have accounts issues fixed here simply as nobody can access your account to make any changes.

    If you head to help.ea.com you should be able to open a case or have a live chat, though.

3 Replies

  • ArnieBTW's avatar
    ArnieBTW
    9 months ago

    I can play bf1 but i can't link my EA and Xbox app on the PC app. It says my account is linked to my very old xbox account which I no longer have access to.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    9 months ago
    Hi @ArnieBTW If its not something you can change yourself, you'll need to contact EA Help for assistance I'm afraid. It's not possible to have accounts issues fixed here simply as nobody can access your account to make any changes.

    If you head to help.ea.com you should be able to open a case or have a live chat, though.

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