Xbox one S Battlefield 1 won't launch
Hi I've had this problem for over half a year now but I really want to use my xbox again. Whenever I try to launch the game from the home screen it simply launches the background of the game and the...
Forum Discussion
Hey @vandebuurt98
Sorry to hear about this.
Have you tried checking the physical disk itself, to see if there's any scuff marks or scratches?
I would recommend cleaning it off, if you haven't done so already. It could be an error trying to read the disk itself.
- iluminate
- Hey @iluminatethesky
I checked the disk and it was fine, wiped it off with a microfiber cloth but it was still installing the game. Disk was done installing and network 27/32 GB.
Do you know any other ideas, and is it possible that it is account-linked?Hey @vandebuurt98
I don't believe it would be an issue with your Account, as long as your Xbox Account is linked to the correct EA Account you have.
Unfortunately we can't do anything Account related on the Forums here, but you can contact Support to see if that could be a possibility:
You can contact them here: https://help.ea.com/en/contact-us/
Or, if you have access to Twitter, you can contact them via Direct Message as well: Twitter.com/EAHelp
- iluminate
- @vandebuurt98 As a general FYI, it's best not to use a microfiber cloth as the plastics in them can damage the disc. A chamois cloth, or a cloth specifically for cleaning glass will be fine though.
That said I honestly hope you can get to the bottom of the issue with Microsoft support.
- @iluminatethesky I just tried installing a small game like Roblox and tried to launch it and had the same problem as with battlefield 1.
It could be a technical issue with your Xbox, if it's happening with other games as well.
Is the Roblox game you tried to download a physical copy, or digitally from the Store?
- iluminate
- @iluminatethesky It's a digital free copy from the store, that's the annoying part. If it was obvious that it was something with the disk reader then I could simply get it replaced, right now it's looking like a major software isue (is what the support guy said but he really wasnt sure) and sending it for repairs to microsoft for that costs roughly 200 euros.
