Hello @Nikalas1232
What is your platform? Did you try this Connection Troubleshooting https://help.ea.com/en-za/help/faq/connection-troubleshooting-basic/ ?
EA Staff (Retired)Hello @Nikalas1232
I am really sorry for those connection troubles with connection in Battlefield 4. Have you checked the article, @IIPrest0nII linked you to in his post? Restarting your router can also fix this. Keep us posted on your progress.
Cheers,
Archi
I "lose connection to EA servers" 5-10 times a day! I'm truly sick of this! I didn't have this problem 6 months ago. I am directly wired and should have 0 issues as far as that goes. It almost seems like DDoS attacks or something as often as it happens except I'm not losing connection to Xbox Live, just EA servers. It's mostly during games where I'm doing really well which could be coincidence, or is it? That might have sounded ridiculous if it wasn't happening all the time now! It can happen 2 minutes after I'm back in as well, over and over and over. I've messaged server owners and other players, and I've gotten several different responses, everything from "people messing with the game" to "rarely happens to them," but nothing concrete or helpful to prevent this annoying issue. Restarting the router and the console does not help either, that just takes up more time and aggravates me even further. Any helpful advice would be awesome, I can't seem to find any out there to resolve this.
Community ManagerHey @ppddcry
Were there any ISP or hardware changes in the last 6 months? It's possible you have some ports closed off that need to be opened in your router's admin settings. Here are the port numbers for Battlefield 4. https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
These steps generally help most players out on Xbox One.
Unplug the modem and router power for at least 3 minutes.
Power cycle the console: http://bit.ly/XB1_PowerCycle
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
We have some additional basic troubleshooting steps here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
Hope that helps and I feel your frustration when getting kicked out a game you're doing very well in, been there as well. Good luck!
Community ManagerClearing the MAC Address on your Xbox shouldn't make any changes to the port configurations you made in your router panel. Are you able to connect?
Happy New Year @EA_Blueberry !
All you advices are all legit and used also to be the way to fix 98% of all issues related to "Lost connection to EA Server" messages in the past. But here the last 2-3 weeks or so, the real problem is not on the user side but on the EA network and server side!
So no matter what we do on our side, we still will observe multiple EA connection losses and servers crashing multiple times often ever single day!
It is truly awful and shameful that EA is not taking this serious to get it fixed properly !
Sorry for the rant, but its because we all care for getting the EA BF gaming world back to where it ought to be, with a thriving community of happy gamers!
Sadly I have to agree with you @CyberDyme , I have been trying to fix the issue for 4 whole fricking day and nothing, tried everything, I just got a new PC and a new 1G internet, for other games it works fine. Literally I tried everything, making my IP static, checked with UOTracer and everything was fine, disabled in-game origin overlay, cloud saving, deleted battlefield 4 folder, made a post about it and they just ctrl+c and ctrl+v me just some crap troubleshooting guide, IT'S NOT WORKING, don't you get it EA everybody is having the same issue for over I don't know how long, you can copy paste us some guide it's not gonna work, FIX THE GAME, don't try to shift the problem to us, IT'S YOUR SERVER, YOUR FANBASE, nobody gonna buy games from you if you treat your customers and servers like this, it's not even a dead game, if I log in I can see a lot of full servers which are thriving. So stop bullshitting us with those "Oh I get it but have you tried this ? or this ?" Please for the love of god, I have not given up on this game because I love it, check the problem and fix it, as it seems to me the latest update screwed up everything. Even Team Fortress 2 gets more attention than this for god sake. So please, figure out whats the problem and fix it.
Thank you.
