Forum Discussion

Anonymous

11 years ago

Solved

"Your request could not be processed. We're unable to verify this credit card"

Greetings, Some expert advice is required here, thank you. I am actively attempting to purchase the game Battlefield 4, now during its 50% sale. My son informed me of the sale and we agreed that I...

battlefield 4

EA_Archi
9 years ago
Hello @00zn

I am really sorry, but we can`t manage individual accounts on our boards, you should raise this with the EA Advisors https://help.ea.com/en/contact-us/new/.

Cheers,

Archi

Anonymous

11 years ago

poohstick17, I get the same error message when attempting to add payment information as well as when trying to check out.

Also, I have already tried this as mentioned in the top message.

POOHSTICK17

11 years ago

Hi Dodogong, you will need to try and get in touch with an Ea games advisor again who will help you out as they are the only ones who can deal with accounts/billing issues.

Heres a step-by-step how to http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281