Forum Discussion

2 years ago

"Your trial has ended" even though I own Battlefield 1

Hello, this happened several days ago and I asked in EA Help, but I didn't get any kind of reply or notification anywhere so I'm asking here. I have been playing Battlefield 1 since years ago with n...

battlefield 1

Taskebap

2 years ago

I got Battlefield 1 with amazon prime. After origin renamed EA App my game says expired and i couldnt download it

ElliotLH
Hero+
2 years ago
Hi @Taskebap I think that this is probably related to the known issue where the game has a trial status applied to it, and needs be sorted out by EA Help (it requires changes to your account).

You should be able to open a case or use live chat at help.ea.com/en/contact-us for help with this problem.
- Taskebap
  2 years ago
  I contacted with ea help but there is no answer for a long time
  - ElliotLH
    Hero+
    2 years ago
    @Taskebap it can take a few days for them to respond to cases, but if it's been a while without a response then it'd probably be worthwhile asking for an update through My Cases.
    
    There might be a live chat option too, which might be quicker, but it's not always available.
HUN_gattaca_lg
Seasoned Ace
2 years ago
@Taskebap
In the summer of 2021, I also received the Amazon Prime free gift code. I tried it (it worked with Origin without any problems) and logged in with the new EA App on that profile, it allows me to download BF1 game.
- Taskebap
  2 years ago
  NOW I GET THIS
  - gurkanCPT
    2 years ago
    The issue is not related to any problem originating from our computer. It concerns the registration of Battlefield 1 game on our account as a trial version. However, no one from the support team is making an effort to rectify this situation. Instead, they keep suggesting different solutions.