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Migmi2's avatar
Migmi2
2 years ago

"Your trial has ended" even though I own Battlefield 1

Hello, this happened several days ago and I asked in EA Help, but I didn't get any kind of reply or notification anywhere so I'm asking here. I have been playing Battlefield 1 since years ago with n...
battlefield 1
ElliotLH's avatar
ElliotLH
Hero+
2 years ago
Hi @Taskebap I think that this is probably related to the known issue where the game has a trial status applied to it, and needs be sorted out by EA Help (it requires changes to your account).

You should be able to open a case or use live chat at help.ea.com/en/contact-us for help with this problem.
Taskebap's avatar
Taskebap
2 years ago

I contacted with ea help but there is no answer for a long time

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    @Taskebap it can take a few days for them to respond to cases, but if it's been a while without a response then it'd probably be worthwhile asking for an update through My Cases.

    There might be a live chat option too, which might be quicker, but it's not always available.

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