Good day to everyone!
Please, help me out with the next problem: I was playin Battlefield 1 when I started to receive messages that my trial mode is ending. But I own the game and all DLC! I am 85 lvl and I could not achieve it if I didn't own the full game. I tried to reinstall it but it says that my trial is over though I own the game for a long time!
I tried to write to support about it, but it says that I need to resume the case after I just have submited it! And I got no respond about it to my email. When I was sumbiting the issue my old email was mentioned (I have no longer access to it), but now I use the new one which I confirmed a long time ago. (I receive security codes on it, so everything should be working fine)
I added the screenshot from the EA app where it says that I own the game, but I can't launch it because trial is over? How is that possible? I clreared the cache, reinstalled but nothing is helping!
I thought I could write about it here to get help!
I have a case (Case #153919606 ) opened in EA help, but as I mentioned I can't resume it to get any help.
Community ManagerHey @taranozawr,
Sorry to hear you're having some trouble getting back in touch with support. The support team will need to assist here as we're unable to make any changes to accounts via the forums.
If an older account was mentioned when trying to submit a case, and the system thinks you're still on a trial version of the game rather than the correct full version, our support team will need to assist with this.
Okay, I created another case in the cathegory you mentioned.
But it still says that this case need to be resumed (But I just created it and its new!). Will I still be answered on it anyway?
Community ManagerHey @taranozawr,
I see you were able to get in touch with support and have exchanged a number of messages!
Since you're in communication there, I'd continue speaking with them as any concerns come up. Best of luck!
Hi @taranozawr ,
from my experience with cases, the message saying that he case needs to be resumed, seems to always be there, no matter what you do.
This confused me too, when I had to open my first support case.
If you have sent your support inquiry, you should not have to do anything further. You will get a reply from the support.
I might take a couple of days though.
If they need some more information about your issue, they will e-mail you about it.
