Community ManagerHey @taranozawr,
Sorry to hear you're having some trouble getting back in touch with support. The support team will need to assist here as we're unable to make any changes to accounts via the forums.
If an older account was mentioned when trying to submit a case, and the system thinks you're still on a trial version of the game rather than the correct full version, our support team will need to assist with this.
Okay, I created another case in the cathegory you mentioned.
But it still says that this case need to be resumed (But I just created it and its new!). Will I still be answered on it anyway?
Community ManagerHey @taranozawr,
I see you were able to get in touch with support and have exchanged a number of messages!
Since you're in communication there, I'd continue speaking with them as any concerns come up. Best of luck!
Hi @taranozawr ,
from my experience with cases, the message saying that he case needs to be resumed, seems to always be there, no matter what you do.
This confused me too, when I had to open my first support case.
If you have sent your support inquiry, you should not have to do anything further. You will get a reply from the support.
I might take a couple of days though.
If they need some more information about your issue, they will e-mail you about it.
