Okay, I created another case in the cathegory you mentioned.
But it still says that this case need to be resumed (But I just created it and its new!). Will I still be answered on it anyway?
Hi @taranozawr ,
from my experience with cases, the message saying that he case needs to be resumed, seems to always be there, no matter what you do.
This confused me too, when I had to open my first support case.
If you have sent your support inquiry, you should not have to do anything further. You will get a reply from the support.
I might take a couple of days though.
If they need some more information about your issue, they will e-mail you about it.
