Não foi possivel se conectar aos servidores EA

Question

Produto: Battlefield 1Plataforma:PCResumo do seu erro: JOGO NÃO ESTÁ SE CONECTANDO NO MODO ONLINE Com que frequência o erro ocorre? 100%Como podemos encontrar o erro? AO ABRIR O JOGO E TENTAR IR PARA TELA DE SOLDADO SOU APRESENTADO A UMA TELA DIZENDO QUE OUVE UMA FALHA AO SE CONECTAR NOS SERVIDORES DA EAO que acontece? SOU APRESENTADO A UMA TELA DIZENDO QUE OUVE UMA FALHA AO SE CONECTAR NOS SERVIDORES DA EA ESTOU EXTREMAMENTE DESAPONDADO COM ESSE SUPORTE, JÁ ENVIEI EMAILS NINGUEM RESPONDE Selecione a sua região América do SulEm qual modo de jogo o erro ocorreu? ConquistaNúmero do modelo AMD ou Nvidia Insira o tamanho da memória RAM em GB ‌AO ABRIR O JOGO E TENTAR IR PARA TELA DE SOLDADO SOU APRESENTADO A UMA TELA DIZENDO QUE OUVE UMA FALHA AO SE CONECTAR NOS SERVIDORES DA EASOU APRESENTADO A UMA TELA DIZENDO QUE OUVE UMA FALHA AO SE CONECTAR NOS SERVIDORES DA EATAMBÉM PERCEBI QUE O JOGO NÃO ESTÁ CARREANDO MEU SAVE, TODA HORA SOU DIRECIONADO PARA O PROLOGO DO JOGOESTOU EXTREMAMENTE DESAPONDADO COM ESSE SUPORTE, JÁ ENVIEI EMAILS NINGUEM RESPONDEQUERO UMA SOLUÇÃO IMEDIATA PARA O PROBLEMA NÃO ACEITO MAIS TER QUE TENTAR FAZER CONTATO COM O SUPORTE

pierry09 · Answer

Se&nbsp; o problema ainda persiste sugiro que siga os procedimentos contidos nos links abaixo:https://help.ea.com/pt-br/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/Adicione o BF1 e o Origin nas exceções do Firewall e do Antivírus;Clique com o botão direito do mouse sobre a capa do jogo e selecione a opção "Reparar Jogo";Siga os procedimentos contidos neste link;Abra as portas abaixo no seu roteador.Se não funcionar peço que acesse este link:&nbsp;https://answers.ea.com/t5/Problemas-tecnicos/Contatar-a-EA-HELP-Telefone-Chat/m-p/6133159#M9330Espero ter ajudado.Encontrou alguma resposta relevante? Premie o autor, clique em "+ XP".Encontrou a resposta para sua questão? Clique em "Aceitar como Solução".Não respondo dúvidas enviadas por mensagem privada, pois o objetivo do AHQ é que todos tirem proveito das respostas.Não sou funcionário EA.

ea_nuno · Answer

Olá&nbsp;@hardtraping,

Tente por favor o procedimento passado pelo&nbsp;@Pierry09, para ver se tem alguma melhoría. Peço também&nbsp;que limite o uso apenas de maiusculas nos posts, pois como deve saber é o equivalente a gritar na internet, além de ser contra as regras do fórum.&nbsp;

Acredito que compreenda.&nbsp;

Boas festas&nbsp;

- Nuno -&nbsp; ------------------------------------------------------------------------------------------- Caso uma das respostas tenha ajudado, deve clicar em “aceitar como solução”! Agradeça os membros com as melhores respostas clicando em “PE”.&nbsp;Partilhe os seus conhecimentos com outros jogadores, divirta-se e torna-se um herói na nossa comunidade! Não respondo mensagens privadas, pretendemos que todas as ajudas sejam públicas para que sirvam o máximo de jogadores.&nbsp;

hardtraping · Answer

Segue o teste do UOTRACEHost Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IP Address&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hop&nbsp;&nbsp;&nbsp; Ping Time&nbsp;&nbsp; Ping Avg&nbsp;&nbsp; % Loss&nbsp;&nbsp;&nbsp; Pkts r/s&nbsp;&nbsp; Ping best/worstZyXEL.Home&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 192.168.1.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5 / 5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0ms / 0ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0.0.0.0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0ms187-100-84-172.dsl.telesp.net.br 187.100.84.172&nbsp;&nbsp;&nbsp; 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 / 5187-100-197-178.dsl.telesp.net.br187.100.197.178&nbsp;&nbsp; 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 27ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 / 4187-100-35-245.dsl.telesp.net.br 187.100.35.245&nbsp;&nbsp;&nbsp; 5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 / 4* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5.53.1.30&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 30ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 31ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 29ms / 36ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 94.142.98.159&nbsp;&nbsp;&nbsp;&nbsp; 7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 158ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 157ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 154ms / 158ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 94.142.118.146&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 167ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 167ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 167ms / 168ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 176.52.249.138&nbsp;&nbsp;&nbsp; 9&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 171ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 171ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 171ms / 172ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 94.142.107.19&nbsp;&nbsp;&nbsp;&nbsp; 10&nbsp;&nbsp;&nbsp;&nbsp; 165ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 165ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 165ms / 165msif-ae-37-3.tcore1.AEQ-Ashburn.as666.198.154.68&nbsp;&nbsp;&nbsp;&nbsp; 11&nbsp;&nbsp;&nbsp;&nbsp; 181ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 180ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 180ms / 181ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 66.198.154.186&nbsp;&nbsp;&nbsp; 12&nbsp;&nbsp;&nbsp;&nbsp; 165ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 164ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 164ms / 165msa209-200-144-192.deploy.static.ak209.200.144.192&nbsp;&nbsp; 13&nbsp;&nbsp;&nbsp;&nbsp; 178ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 178ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 178ms / 178msa209-200-144-197.deploy.static.ak209.200.144.197&nbsp;&nbsp; 14&nbsp;&nbsp;&nbsp;&nbsp; 182ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 183ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 182ms / 187msa209-200-168-132.deploy.static.ak209.200.168.132&nbsp;&nbsp; 15&nbsp;&nbsp;&nbsp;&nbsp; 187ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 188ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 187ms / 189ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 159.153.92.10&nbsp;&nbsp;&nbsp;&nbsp; 16&nbsp;&nbsp;&nbsp;&nbsp; 184ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 185ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 183ms / 191ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 159.153.93.6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 17&nbsp;&nbsp;&nbsp;&nbsp; 187ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 / 4ea-prod-sg-01.xbl-pub.ea.com&nbsp;&nbsp;&nbsp;&nbsp; 159.153.225.71&nbsp;&nbsp;&nbsp; 18&nbsp;&nbsp;&nbsp;&nbsp; 188ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 191ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 / 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 186ms / 199ms* Unknown Host *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 159.153.226.67&nbsp;&nbsp;&nbsp; 19&nbsp;&nbsp;&nbsp;&nbsp; 190ms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 / 4

hardtraping · Answer

Segue o tracert e speedtest resultC:\Users\luis2&gt;tracert easo.ea.comRastreando a rota para easo.ea.com [159.153.234.54]com no máximo 30 saltos:&nbsp; 1&nbsp;&nbsp;&nbsp; &lt;1 ms&nbsp;&nbsp;&nbsp; &lt;1 ms&nbsp;&nbsp;&nbsp; &lt;1 ms&nbsp; ZyXEL.Home [192.168.1.1]&nbsp; 2&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp; Esgotado o tempo limite do pedido.&nbsp; 3&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 27 ms&nbsp;&nbsp;&nbsp; 27 ms&nbsp; 187-100-84-172.dsl.telesp.net.br [187.100.84.172]&nbsp; 4&nbsp;&nbsp;&nbsp; 39 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28 ms&nbsp; 187-100-197-178.dsl.telesp.net.br [187.100.197.178]&nbsp; 5&nbsp;&nbsp;&nbsp; 29 ms&nbsp;&nbsp;&nbsp; 28 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp; 187-100-35-245.dsl.telesp.net.br [187.100.35.245]&nbsp; 6&nbsp;&nbsp;&nbsp; 30 ms&nbsp;&nbsp;&nbsp; 29 ms&nbsp;&nbsp;&nbsp; 29 ms&nbsp; 5.53.1.30&nbsp; 7&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 148 ms&nbsp;&nbsp; 151 ms&nbsp; 94.142.98.159&nbsp; 8&nbsp;&nbsp; 171 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 171 ms&nbsp; 94.142.118.146&nbsp; 9&nbsp;&nbsp; 170 ms&nbsp;&nbsp; 170 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp; 176.52.249.138&nbsp;10&nbsp;&nbsp; 179 ms&nbsp;&nbsp; 171 ms&nbsp;&nbsp; 170 ms&nbsp; 94.142.107.19&nbsp;11&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 182 ms&nbsp;&nbsp; 181 ms&nbsp; if-ae-37-3.tcore1.AEQ-Ashburn.as6453.net [66.198.154.68]&nbsp;12&nbsp;&nbsp; 183 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 182 ms&nbsp; 66.198.154.186&nbsp;13&nbsp;&nbsp; 182 ms&nbsp;&nbsp; 181 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp; a209-200-144-192.deploy.static.akamaitechnologies.com [209.200.144.192]&nbsp;14&nbsp;&nbsp; 210 ms&nbsp;&nbsp; 183 ms&nbsp;&nbsp; 190 ms&nbsp; a209-200-144-197.deploy.static.akamaitechnologies.com [209.200.144.197]&nbsp;15&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 183 ms&nbsp;&nbsp; 183 ms&nbsp; a209-200-168-132.deploy.static.akamaitechnologies.com [209.200.168.132]&nbsp;16&nbsp;&nbsp; 196 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 223 ms&nbsp; 159.153.92.10&nbsp;17&nbsp;&nbsp; 188 ms&nbsp;&nbsp; 187 ms&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp; 159.153.93.6&nbsp;18&nbsp;&nbsp; 187 ms&nbsp;&nbsp; 187 ms&nbsp;&nbsp; 186 ms&nbsp; ea-prod-sg-01.xbl-pub.ea.com [159.153.225.71]&nbsp;19&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 190 ms&nbsp;&nbsp; 190 ms&nbsp; 159.153.226.67&nbsp;20&nbsp;&nbsp; 196 ms&nbsp;&nbsp; 204 ms&nbsp;&nbsp; 205 ms&nbsp; easo.ea.com [159.153.234.54]Rastreamento concluído.

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Não foi possivel se conectar aos servidores EA

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