Добрый день @EXZUA
Для того, чтобы избежать подобных проблем в будущем, рекомендуем ознакомиться с данной статьёй по вопросу приобретения наших игр для ПК.
Удачи!
What game did you buy?
It is worth contacting EA support.
You can contact EA consultants by phone +8 800 500 98 62.
If you live in the Russian Federation, order a free call. The call button is available from 12:00 to 21:00 Moscow time on weekdays.
If you do not live on the territory of the Russian Federation, call the above number on Skype.
You can also write to the English-language chat. https://help.ea.com/ru/contact-us/
Edit: Updated support phone number. -CM
