Account Ban

Good morning, Everyone.

On saturday, april 27th, I got banned while playing Battlefield V and, as far as I can tell, for no reason. 

I've contacted the online suport for help  when it happened. Today I got an answer saying that they've made a full investigation on my account and confirmed the ban. Without stating any reason.They told me to check some sort of user regulation but without specifying whatever I did wrong. Since I can't reply the ticket anymore I can't appeal that.

I'd like to ask them to specify the conduct I may have had that day or to show the log that they used as proof that I was being naughty. 


I'll share with you my ticket and its answer:

A few moments ago I was playing Battlefield 5 on my PC, the game crashed a few times, by the third time poped up a message saying I was banned by FairFight.

Two days ago I formated the PC, since the Operational System uses a diferent partition on my drives I didn't need to download the game again. Not sure if this an issue, but today it was the first time I've played since that.

How can I proceed?

Thanks in advance.


The Answer:

Hello,

Thanks for contacting us about your account action.

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

What this means

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service

Thank you,EA Terms of Service"



On a third moment I'll say that I have played almost all of the games on battlefield franchise, but hardline. My Origin account dates back to 2013, when BF3 got released. I've put over 1000 hours on that game. I play online videogames since I was 15, and I'm about to be 28. I know how cheating can ruin a game, I'd never do that.

I'd like to ask if the anticheat system BFV has is really failproof, if I could be a victim of a false positive, that I'm sure I was. If you help me, and teach me how to, I'm willing to provide whatever data you ask me to clear my status. I could show you all the processes running on my machine by the time I was banned.

I don't know if this is relevant, but on april 26th I formated my pc, and since my operational system runs on a SSD and the game is on a Hard Drive, I didn't redownload it. I did the library recheck that I've learned here, on this very forum. 

Thank you for any help you can provide.