After applying the 7.0 update, my PS4 is running slow and freezing.

Hi @unknownT_1011. 

If it's affecting other software it sounds like there could be an issue with the PS4 database. When you have a chance can you try rebuilding the database on the console to see if that helps at all? 

First, start up your PS4 in Safe Mode, then you should see the Rebuild Database option when the menu comes up. Please give that a shot and let me know how it goes when you can. 

Thanks!

/Kent

Hi,Mr.Kent. Thank you reply.

I tried Rebuild date base many times but this probrem.

I have contacted EA help JP, but I still haven't found a solution.

After applying the 7.0 update patch, the problem occurred and the HDD was corrupted inside. I believe the data files are putting an unusual strain on the PS4. I'm not quite sure what is causing this, but is there any other solution?　

Mr.Kent,Is it possible to check the 7.0 update file for PS4? thank you.

Sorry, wrong account.

Hi,Mr.Kent. Thank you reply.

I tried Rebuild date base many times but this probrem.

I have contacted EA help JP, but I still haven't found a solution.

After applying the 7.0 update patch, the problem occurred and the HDD was corrupted inside. I believe the data files are putting an unusual strain on the PS4. I'm not quite sure what is causing this, but is there any other solution?　

Mr.Kent,Is it possible to check the 7.0 update file for PS4? thank you.

@unknownT_1011 

Thank you for the details!

Are you seeing any particular error messages on your PS4? If so, what is the error code in the message? 

/Kent

@EA_Kent 

I cant see any error code on my PS4. Thank you.

Hi @unknownT_1011 

Please try restoring the game licenses in your PS4 settings, and doing a hard reset on your Console:

Select Settings > Account Management > Restore Licenses

Then, fully turn off your Console for about 30 seconds or so, and turn it back on.

Keep us posted on your progress. Thanks!

Hi @CapitanRoyon @EA_Kent 

I have tried all the suggested methods. But I couldn't find a solution and yesterday my PS4 finally couldn't start up.

I initialized it and it works somehow now, but still operation is unstable.

Perhaps the 7.0 patch broke the HDD.

Will there be some kind of warranty in these cases?

Sorry to keep you waiting.Thank you.

Hi @EA_Kent .

Okay, I'll contact Playstation Support JP.

I'll get back to you if I hear anything else.

Thanks for the support!

@unknownT_1011 

You're welcome!

Hopefully they can help figure out what's causing the issue. Let me know what you find out! 

/Kent