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unknownT_1011's avatar
unknownT_1011
6 years ago
Solved

After applying the 7.0 update, my PS4 is running slow and freezing.

Hello. I have probrems,after applying the 7.0 update my PS4 is running slow and freezing. It's affecting other software as well. Is there anyone out there who can help me with this?
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @unknownT_1011. 

    I'm really sorry to hear about that happening. It sounds like this could be an issue with the PS4 hardware itself. 

    When you have a chance I would recommend getting in touch with PlayStation Support so they can take a look. For more information on how to reach them check out the PlayStation Support website. 

    /Kent

unknownT_1011's avatar
unknownT_1011
5 years ago

Hi @EA_Kent .

The symptoms were that the applications and PS4 system became very slow.
I tried uninstalling them, but in my case, the error occurred frequently, and in addition to that, the aforementioned symptoms continued to occur.
In my case, this symptom is assumed to have been aggravated by the fact that BFV put too much load on PS4, and in that case, the power supply was forcibly turned off because it could not bear the excessive load, and the HDD was damaged in that case.This is semi-permanent.

Other players are still using the application error.
This symptom started to occur in the 7.0 update file after you apply it, no doubt.
Could you please tell us your view?

Thank you.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@unknownT_1011 

Gotcha. I can pass this along, but what you're describing sounds like it may still be hardware related. I know you had to replace the HDD in your PS4, but there might be other issues happening with the console itself as well. 

It might be a good idea to try following up with PlayStation Support to see if they have any other suggestions. 

/Kent

  • unknownT_1011's avatar
    unknownT_1011
    5 years ago

    HI @EA_Kent 

    First, thank you for reporting back to the development team.

    To cut to the chase, if there's a hardware problem, it's because the system update files provided by SIE are interfering with the hardware.
    But in the year and a half I've been using PS4, I've never had a problem with system updates. It was not. So it's unlikely that the hardware is causing these events.
    It's just a theory, but I'm wondering if BFV may have exceeded the PS4's acceptable specs after the patch was applied.
    The PC version of BFV doesn't seem to have any such cases, so the only thing we can assume is that there is a glitch in the BFV system.

    Also, when we contacted Playstation support earlier, we were told that "that's not our jurisdiction, that's EA's jurisdiction and we can't deal with that".

    So it seems that we have to rely on the development team for this problem.

    Thanks.

    /T.Ino

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