Forum Discussion

6 years ago

Solved

Analize crash Dump

Hi

I've had CTD for the longest time I've always done a quick fix of deleting origins cache. But it's becoming annoying lately that I wish to find a permanent solution. I have a copy of the crash dump, but I don't know how to read this, maybe some of you can analyze it and give me the solution. Crash dumb can be seen below:

Microsoft (R) Windows Debugger Version 10.0.19494.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\MADZAK\Documents\Battlefield V\crash_dumps\CrashDump_2019.11.20_22.35.14.158.mdmp]
Comment: 'Frostbite MiniDump. Address: 00000001459A35C2 (In Windbg type: .ecxr)
[EOF]'
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Debug session time: Wed Nov 20 22:35:15.000 2019 (UTC + 8:00)
System Uptime: not available
Process Uptime: 0 days 0:28:53.000
................................................................
................................................................
...........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2ffc.2d4c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -vntdll!NtGetContextThread+0x14:
00007ffa`a135de54 c3              ret
0:023> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.Sec
    Value: 178

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on MADZAK

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 206

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 5813

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1733


COMMENT:  Frostbite MiniDump. Address: 00000001459A35C2 (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=0000000000000000 rbx=0000000035080000 rcx=00000000ffffffff
rdx=000000002b425a20 rsi=00000000337d4af8 rdi=0000000033794e40
rip=00000001459a35c2 rsp=0000000034f2f8d0 rbp=0000000033fc79c0
 r8=0000000000000000  r9=00000001440c9980 r10=000000002ac7f338
r11=000000002ab51d78 r12=0000000000000000 r13=000000000316f258
r14=0000000000000000 r15=0000000035070000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
bfv!fb::Twinkle::getKeyValueStorage+0x3df72:
00000001`459a35c2 c7042500000000a7beadde mov dword ptr [0],0DEADBEA7h ds:00000000`00000000=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00000001459a35c2 (bfv!fb::Twinkle::getKeyValueStorage+0x000000000003df72)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

PROCESS_NAME:  bfv.exe

WRITE_ADDRESS:  0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

STACK_TEXT:  
00000000`34f2f8d0 00000001`405c6e40 : 00000000`3046f6e0 00000000`33fc79c0 00000000`3046f6e0 00000000`33fc79c0 : bfv!fb::Twinkle::getKeyValueStorage+0x3df72
00000000`34f2f9e0 00000001`41c77090 : 00000000`33fb6200 00000000`33fb629c 00000000`33e55330 00000000`33fc79c0 : bfv!fb::TwinkleOverlayManager::getState+0x28cf0
00000000`34f2fa40 00000001`48a8682a : 00000000`33fb6200 00000000`00000000 00000000`00000000 00000000`00000000 : bfv!fb::JsMessageListener::onJSRegister+0xf28f0
00000000`34f2fa80 00000001`41c7b41f : 00000000`00000000 00000000`33fb2400 00000000`00000000 00000000`00000000 : bfv!fb::Twinkle::getLayout+0x6357fa
00000000`34f2fb20 00000001`48a9d40f : 00000001`4469d3b0 00000000`34f2fdf0 00000001`4469cd01 00000001`4450a1d0 : bfv!fb::JsMessageListener::onJSRegister+0xf6c7f
00000000`34f2fce0 00000001`48a9cbfa : 00000000`2c3e38f0 00000001`4469cd90 00000000`00000000 00000000`00000001 : bfv!fb::Twinkle::getLayout+0x64c3df
00000000`34f2fdc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : bfv!fb::Twinkle::getLayout+0x64bbca


SYMBOL_NAME:  bfv!fb::Twinkle::getKeyValueStorage+3df72

MODULE_NAME: bfv

IMAGE_NAME:  bfv.exe

STACK_COMMAND:  ~23s ; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_WRITE_c0000005_bfv.exe!fb::Twinkle::getKeyValueStorage

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b33f1dbb-46cb-a1b3-ff30-313bca5c0e3f}

Followup:     MachineOwner
---------

0:023> lmvm bfvBrowse full module liststart             end                 module name
00000001`40000000 00000001`4e92b000   bfv        (export symbols)       bfv.exe
    Loaded symbol image file: bfv.exe
    Mapped memory image file: F:\GAMES\Battlefield V\bfv.exe
    Image path: F:\GAMES\Battlefield V\bfv.exe
    Image name: bfv.exe
    Browse all global symbols  functions  data    Timestamp:        Wed Oct 23 01:16:25 2019 (5DAF3969)
    CheckSum:         0E38A2DB
    ImageSize:        0E92B000
    File version:     1.0.77.40679
    Product version:  1.0.77.40679
    File flags:       1 (Mask 17) Debug
    File OS:          4 Unknown Win32
    File type:        0.0 Unknown
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      EA Digital Illusions CE AB
        ProductName:      Battlefield™ V
        ProductVersion:   1, 0, 77, 40679
        FileVersion:      1, 0, 77, 40679
        FileDescription:  Battlefield™ V
        LegalCopyright:   Copyright © 2018 EA Digital Illusions CE AB. All rights reserved.

Thank You, and you can help.

EA_Kent
6 years ago
@MADZAK66 Can we try starting up your PC in a clean boot to see if that helps? If there's anything else running in the background that might be causing these crashes that may help narrow down the cause.

For more info on how to set up a clean boot check out https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

/Kent

16 Replies

MADZAK66
6 years ago
Hi @EA_Kent,
I don't overclock. The gpu and cpu are still in its stock form.
Regards, Zak
EA_Kent
Community Manager
6 years ago
@MADZAK66

Got it. Would it be possible to try rolling back your PC to an earlier Radeon driver? I'm curious if this would still happen on a previous driver.

/Kent
DagoHonLegolasT
5 years ago
@MADZAK66hi. did you solve this problem ?. I've same problem. Please help me.
lMatiz
5 years ago
Did you ever solve this problem?
Raijian
5 years ago
Getting this error in Battlefront 2. Exact same situation, tried all the same things recommended here.
Out of dozens of games, new and old, the only 2 I've had random crashes to desktop with no error that seem impossible to fix just happen to both be EA games. Mirror's Edge Catalyst, now Battlefront II 2017 and judging by this thread Battlefield also crashes this way. There are hundreds, nay, probably thousands of posts from different systems that run AMD and Nvidia GPUs.
:\
LuciferIsSamael6
Newcomer
5 months ago
************* Preparing the environment for Debugger Extensions Gallery repositories ************** ExtensionRepository : Implicit UseExperimentalFeatureForNugetShare : true AllowNugetExeUpdate : true NonInteractiveNuget : true AllowNugetMSCredentialProviderInstall : true AllowParallelInitializationOfLocalRepositories : true EnableRedirectToChakraJsProvider : false -- Configuring repositories ----> Repository : LocalInstalled, Enabled: true ----> Repository : UserExtensions, Enabled: true >>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds ************* Waiting for Debugger Extensions Gallery to Initialize ************** >>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds ----> Repository : UserExtensions, Enabled: true, Packages count: 0 ----> Repository : LocalInstalled, Enabled: true, Packages count: 43 Microsoft (R) Windows Debugger Version 10.0.27793.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Kunl\Documents\FIFA 23\CrashDumps\CrashDump_2025.03.26_12.57.08.337.mdmp] Comment: 'Frostbite MiniDump. Address: 145fdb520 (In Windbg type: .ecxr) [EOF]' User Mini Dump File: Only registers, stack and portions of memory are available ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Version 19045 MP (12 procs) Free x64 Product: WinNt, suite: SingleUserTS Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Debug session time: Wed Mar 26 12:57:08.000 2025 (UTC + 6:00) System Uptime: not available Process Uptime: 0 days 0:02:40.000 ................................................................ ............................................................ This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr (8f4.3d68): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -v ntdll!NtGetContextThread+0x14: 00007ffd`6814f344 c3 ret 0:022> .ecxr rax=000000005efdd530 rbx=0000000119e24f60 rcx=0000000000000000 rdx=00000000ffffffff rsi=00000000c2269780 rdi=000000005e389680 rip=0000000145fdb520 rsp=00000000c22696a8 rbp=00000000000001c1 r8=00000000c2269780 r9=0000000027e9c880 r10=0000000140000000 r11=00000000c22696a0 r12=0000000000000000 r13=0000000068725ee0 r14=0000000068725ee0 r15=00000000000001c1 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 FIFA23!SoftMaxNormalize+0x134fed0: 00000001`45fdb520 488b4108 mov rax,qword ptr [rcx+8] ds:00000000`00000008=???????????????? 0:022> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Type Value: Read Key : Analysis.CPU.mSec Value: 390 Key : Analysis.Elapsed.mSec Value: 709 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 234 Key : Analysis.Init.Elapsed.mSec Value: 5819 Key : Analysis.Memory.CommitPeak.Mb Value: 553 Key : Analysis.Version.DbgEng Value: 10.0.27793.1000 Key : Analysis.Version.Description Value: 10.2410.02.02 amd64fre Key : Analysis.Version.Ext Value: 1.2410.2.2 Key : Failure.Bucket Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ_c0000005_FIFA23.exe!Unknown Key : Failure.Exception.Code Value: 0xffffffffc0000005 Key : Failure.Exception.IP.Address Value: 0x145fdb520 Key : Failure.Exception.IP.Module Value: FIFA23 Key : Failure.Exception.IP.Offset Value: 0x5fdb520 Key : Failure.Hash Value: {9d0b2fd3-0ba2-7cfd-ec7f-7033bda92393} Key : ProblemClass.Collapse.After.BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.After.DEFAULT_BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.After.PRIMARY_PROBLEM_CLASS Value: NULL_CLASS_PTR_READ Key : ProblemClass.Collapse.Before.BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.Before.DEFAULT_BUCKET_ID Value: NULL_CLASS_PTR_READ_INVALID_POINTER_READ Key : ProblemClass.Collapse.Before.PRIMARY_PROBLEM_CLASS Value: NULL_CLASS_PTR_READ Key : Timeline.Process.Start.DeltaSec Value: 160 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 1.0.0.0 FILE_IN_CAB: CrashDump_2025.03.26_12.57.08.337.mdmp COMMENT: Frostbite MiniDump. Address: 145fdb520 (In Windbg type: .ecxr) [EOF] CONTEXT: (.ecxr) rax=000000005efdd530 rbx=0000000119e24f60 rcx=0000000000000000 rdx=00000000ffffffff rsi=00000000c2269780 rdi=000000005e389680 rip=0000000145fdb520 rsp=00000000c22696a8 rbp=00000000000001c1 r8=00000000c2269780 r9=0000000027e9c880 r10=0000000140000000 r11=00000000c22696a0 r12=0000000000000000 r13=0000000068725ee0 r14=0000000068725ee0 r15=00000000000001c1 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 FIFA23!SoftMaxNormalize+0x134fed0: 00000001`45fdb520 488b4108 mov rax,qword ptr [rcx+8] ds:00000000`00000008=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 0000000145fdb520 (FIFA23!SoftMaxNormalize+0x000000000134fed0) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000008 Attempt to read from address 0000000000000008 PROCESS_NAME: FIFA23.exe READ_ADDRESS: 0000000000000008 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000008 STACK_TEXT: 00000000`c22696a8 00000001`46d20fa1 : 00000000`00000035 00000000`000001c1 00000000`5e35bc40 00000000`000001c1 : FIFA23!SoftMaxNormalize+0x134fed0 00000000`c22696b0 00000001`46d347c8 : 00000000`5e389680 00000000`00000000 00000000`00000000 00000000`c2269780 : FIFA23!SoftMaxNormalize+0x2095951 00000000`c22696f0 00000001`46d23f2a : 00000000`67ef78f0 00000000`000001c1 00000000`68725ee0 00000000`5e389680 : FIFA23!SoftMaxNormalize+0x20a9178 00000000`c2269740 00000001`470487a0 : 00000000`00000000 00000001`19e24f60 00000000`5f2b3330 00000000`fffffffe : FIFA23!SoftMaxNormalize+0x20988da 00000000`c2269780 00000001`46f9ae1f : 00000000`5e35bc40 00000000`000001c1 00000000`c22699a0 00000001`42ba3072 : FIFA23!SoftMaxNormalize+0x23bd150 00000000`c22698a0 00000001`4711e73b : 00000000`ba175b50 00000000`c2269a50 00000000`68725ee0 00000000`5e35ba01 : FIFA23!SoftMaxNormalize+0x230f7cf 00000000`c2269a10 00000001`46d82f98 : 00000001`19e24f60 00000000`c2269ba0 ffffffff`a64bc3f8 00000000`00000002 : FIFA23!SoftMaxNormalize+0x24930eb 00000000`c2269aa0 00000001`46d84195 : 00000000`0000003f 00000001`19be47f0 00000001`752d0c40 00000000`68725ee0 : FIFA23!SoftMaxNormalize+0x20f7948 00000000`c226e4d0 00000001`471cb588 : 00000001`46d84140 00000000`c226e5a1 00000001`752d0c40 00000000`00000000 : FIFA23!SoftMaxNormalize+0x20f8b45 00000000`c226e520 00007ffd`0fb428c3 : ffffffff`00000053 00000000`c226e6c0 00000000`c226e6c0 00000000`ffffffff : FIFA23!SoftMaxNormalize+0x253ff38 00000000`c226e600 00000001`471cd21f : 00000000`68725ee0 00000000`c226e750 00000001`753858f0 00000000`756a36c0 : FIFALiveEditor+0x328c3 00000000`c226e650 00000001`471cae70 : 00000000`00000002 00000000`ba57bd00 00000001`752d0c40 00000000`c226ee60 : FIFA23!SoftMaxNormalize+0x2541bcf 00000000`c226ee40 00000001`40ff05d7 : 00000000`ba576568 00000001`19e26ff0 00000001`19e26ff0 00000000`c226ef80 : FIFA23!SoftMaxNormalize+0x253f820 00000000`c226ee80 00000001`40ff02a2 : 00000001`19e26f50 00000001`46cdb2c3 ffffffff`ffffffff 00000000`000008b8 : FIFA23!Ordinal2+0xff05d7 00000000`c226f360 00000001`45fddfe5 : 00000001`753858f0 00000000`0000000a 00000000`00000044 00000001`49abd390 : FIFA23!Ordinal2+0xff02a2 00000000`c226f3a0 00000001`46dcacc8 : 00000001`19e24f60 00000000`c226f4d0 00000000`ffffffff 00000000`00000000 : FIFA23!SoftMaxNormalize+0x1352995 00000000`c226f3d0 00000001`46dcc7ce : 00000000`31a88018 00000000`27e88c80 00000001`761bdd60 00000000`00000000 : FIFA23!SoftMaxNormalize+0x213f678 00000000`c226f820 00000001`46fd20f1 : 00000001`756034b0 00000000`5f57d8c0 00000001`4b0c8228 00000000`00000000 : FIFA23!SoftMaxNormalize+0x214117e 00000000`c226f910 00000001`46f99e84 : 00000001`4a235550 00000000`00000000 00000000`3cf9da3c 00000000`e2d94970 : FIFA23!SoftMaxNormalize+0x2346aa1 00000000`c226f990 00000001`4220149c : 00000000`3cf9d480 00000000`00000000 00000000`00000000 00000000`00000000 : FIFA23!SoftMaxNormalize+0x230e834 00000000`c226f9c0 00000001`42207c3a : 00000000`3d1035c0 00000000`c226fba8 00000000`00000000 00000001`42209e93 : FIFA23!Ordinal2+0x220149c 00000000`c226fac0 00000001`422051dc : 00000001`4a233090 00000001`4a233090 00000000`ffffffff 00000001`4a233090 : FIFA23!Ordinal2+0x2207c3a 00000000`c226fb20 00000001`42207ac2 : 0065006d`00610047 00000000`c226fd20 00000000`ffffffff 00000000`00000000 : FIFA23!Ordinal2+0x22051dc 00000000`c226fc00 00000001`42207e06 : 00000000`27e88cb0 00007ffd`65846658 00000000`27e89030 00000000`00000000 : FIFA23!Ordinal2+0x2207ac2 00000000`c226fc60 00000001`4220782a : 00000000`3c6631c0 00000000`00000438 00000000`00000000 00000000`3c6631e0 : FIFA23!Ordinal2+0x2207e06 00000000`c226fda0 00000001`4159aad6 : 00000000`c226fea0 00000000`00000000 00000000`00000000 00000001`4979d36c : FIFA23!Ordinal2+0x220782a 00000000`c226fe10 00000001`4159a994 : 00000000`322a04b0 00000000`322a0470 00000001`42207701 00000000`0000000e : FIFA23!Ordinal2+0x159aad6 00000000`c226fe60 00000001`40e16aa6 : 00000000`32208a00 00000001`4979d320 00000000`000007f4 00000000`00000006 : FIFA23!Ordinal2+0x159a994 00000000`c226fea0 00000001`410f7508 : 00000001`4979d320 00000000`00000006 00000001`42207700 00000000`00000000 : FIFA23!Ordinal2+0xe16aa6 00000000`c226fed0 00007ffd`65f51bb2 : 00000000`03d87a90 00000000`03d87a90 00000000`00000000 00000000`00000000 : FIFA23!Ordinal2+0x10f7508 00000000`c226ff00 00007ffd`66527374 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x42 00000000`c226ff30 00007ffd`680fcc91 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 00000000`c226ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 SYMBOL_NAME: FIFA23+134fed0 MODULE_NAME: FIFA23 IMAGE_NAME: FIFA23.exe STACK_COMMAND: ~22s; .ecxr ; kb FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_INVALID_POINTER_READ_c0000005_FIFA23.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.0 FAILURE_ID_HASH: {9d0b2fd3-0ba2-7cfd-ec7f-7033bda92393} Followup: MachineOwner ---------

can sumbody explain this

About Battlefield V

Join the Battlefield V community to learn all you need to know. Find game information and updates, talk tactics and share Battlefield moments.15,459 PostsLatest Activity: 18 minutes ago

Recent Discussions

Battlefield 5 Slow Startup and Long Loading Time
18 minutes ago
OJSU
i cant equip any dogtags at bf 5
8 hours ago
porohsigma
Battlefield V crashing when I load into a match
15 hours ago
enfield56
Unable to connect, error code EC:10610
18 hours ago
dominance2024
EA Servers Lost Connection ALLWAYS
19 hours ago
Scheele98

Forum Discussion

Analize crash Dump

Battlefield 5 Slow Startup and Long Loading Time

i cant equip any dogtags at bf 5

Battlefield V crashing when I load into a match

Unable to connect, error code EC:10610

EA Servers Lost Connection ALLWAYS