Forum Discussion

wangenyang21's avatar
wangenyang21
Seasoned Novice
5 months ago

Battlefield 5 bans

Unable to submit an email to lift the ban
ElliotLH's avatar
ElliotLH
Hero+
5 months ago

What did the last response you received from the ToS team say?

wangenyang21's avatar
wangenyang21
Seasoned Novice
5 months ago

I suspect that there is no customer service or that the customer service is not human, but rather a robot. Every reply is the same sentence. One word is not bad.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    5 months ago

    wangenyang21 what are they responding with?

    Also, all ban appeals are reviewed by real people. The ToS team doesn't use AI, but they do use template replies to keep information consistent.

    • wangenyang21's avatar
      wangenyang21
      Seasoned Novice
      5 months ago

      All replies are the same

      • ElliotLH's avatar
        ElliotLH
        Hero+
        5 months ago

        In that case, I'm sorry to say they won't lift the ban or accept any further appeals from you. 

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