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Blackburn_098's avatar
Blackburn_098
8 months ago
Solved

battlefield 5 crashing on startup loading screen

Everytime i launch battlefield 5, it crashes on loading screen. tried alot of fixes like repairing the game, turning on memory isolation in windows security, turning off in game overlays, disabling a...
  • Blackburn_098's avatar
    Blackburn_098
    8 months ago

    Fixed by installing windows 10. Was an os issue I guess. Thanks for help

danisoff's avatar
danisoff
Hero
8 months ago

Hello @Blackburn_098,

It sounds frustrating to deal with repeated crashes in Battlefield 5. Since you've already tried many common solutions, here are some additional steps you can take:

  1. Update Windows:

    • Ensure that your Windows operating system is fully up to date, as updates can sometimes resolve compatibility issues.

  2. Reinstall the Game:

    • If possible, try uninstalling and then reinstalling Battlefield 5. This can fix any corrupted files that might not have been caught during the repair process.

  3. Check for Background Applications:

    • Close any unnecessary background applications that could interfere with the game, especially overlay programs, streaming software, or hardware monitoring tools.

  4. Adjust Graphics Settings:

    • If you have access to the game settings outside of launching, try lowering the graphics settings to see if that helps during loading.

  5. Run as Administrator:

    • Right-click on the game shortcut and select Run as administrator. This can sometimes resolve permission-related issues.

  6. Verify GPU Settings:

    • Make sure your graphics card settings are optimized for the game. Open your GPU control panel (NVIDIA Control Panel or AMD Radeon Settings) and ensure that the game is set to use the high-performance GPU.

  7. Check the Crash Dump:

    • Analyze the crash dump file for specific errors. If you're comfortable doing so, you can use tools like WinDbg to look for clues in the dump.

  8. Rollback Drivers:

    • If your graphics drivers were updated around the time the issues started, consider rolling back to a previous version to see if that resolves the crashes.

  9. Temporary Disable Antivirus:

    • Although you mentioned the antivirus is off, ensure it’s completely disabled during testing, as sometimes certain components might still interfere.

  10. Contact EA Support:

    • If none of these solutions work, consider reaching out to EA Support for assistance. Provide them with as much detail as possible, including the crash dump.

Try these steps, and hopefully one of them resolves the issue. If you need more specific guidance on any of these steps, just let me know!

Best regards,

danisoff

Blackburn_098's avatar
Blackburn_098
8 months ago

Ive tried the above mentioned points. And this is what crash dump file says:

0:026> .ecxr
*** WARNING: Unable to verify timestamp for bfv.exe
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=000000014816f744 rsp=0000000034c4d920 rbp=0000000034c4f300
 r8=0000000000000000  r9=0000000073718c90 r10=0000000000000000
r11=0000000034c4f1b8 r12=0000000000000001 r13=000000007371a698
r14=000000007371a898 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
bfv+0x816f744:
00000001`4816f744 488b4918        mov     rcx,qword ptr [rcx+18h] ds:00000000`00000018=????????????????
0:026> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 484

    Key  : Analysis.Elapsed.mSec
    Value: 1111

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 109

    Key  : Analysis.Init.Elapsed.mSec
    Value: 21762

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 161

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27704.1001

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Failure.Bucket
    Value: NULL_CLASS_PTR_READ_c0000005_bfv.exe!Unknown

    Key  : Failure.Hash
    Value: {f476daa4-68b6-2895-45dc-838c7fe6b3de}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 80

    Key  : Timeline.Process.Start.DeltaSec
    Value: 12

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 6.2.22621.4317


FILE_IN_CAB:  CrashDump_2024.10.11_16.35.07.027.mdmp

COMMENT:  Frostbite MiniDump. Address: 000000014816F744 (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG:  0

CONTEXT:  (.ecxr)rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=000000014816f744 rsp=0000000034c4d920 rbp=0000000034c4f300
 r8=0000000000000000  r9=0000000073718c90 r10=0000000000000000
r11=0000000034c4f1b8 r12=0000000000000001 r13=000000007371a698
r14=000000007371a898 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
bfv+0x816f744:
00000001`4816f744 488b4918        mov     rcx,qword ptr [rcx+18h] ds:00000000`00000018=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 000000014816f744 (bfv+0x000000000816f744)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000018
Attempt to read from address 0000000000000018

PROCESS_NAME:  bfv.exe

READ_ADDRESS:  0000000000000018 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000018

STACK_TEXT:  
00000000`34c4d920 00000000`00000000     : 00000000`00000000 00000000`42c80000 00000000`00000000 00000000`aa812300 : bfv+0x816f744


SYMBOL_NAME:  bfv+816f744

MODULE_NAME: bfv

IMAGE_NAME:  bfv.exe

STACK_COMMAND:  ~26s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_bfv.exe!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.66.53861

FAILURE_ID_HASH:  {f476daa4-68b6-2895-45dc-838c7fe6b3de}

Followup:     MachineOwner
---------

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