Hi
@Nataur This sounds to me like a situation which EA Help need to resolve, since it seems to involve your account (N.B. account issues cannot be resolved here as nobody can access your game account).
If you have not already, try a live chat as you should be able to explain your issue in real-time with an agent (EA do not use chat bots, they're real people). The steps below should make the option appear on help.ea.com:
- Search for and select "The EA App" from the game list.
- Choose the "I need help logging in to my EA Account".
- The live chat option should appear about halfway down the page.
Bear in mind that if they are not available to verify you through a link or by asking the KYC questions, they will not be able to assist you with accessing an account for security reasons.
