Did you buy the game directly or did you play it though Origin Access / EA Access?
You didn't attach a screenshot of your issue so it is just a guess but it could be related to that - if you had it via a subscription before and want to go to the owned version you might have to find that version in your library.
EDIT: @Captain_O_Black I merged your 2 threads into one.
Hi carbonic. Thanks for reply. I bought the game with cd
key. And played it via origin.
I would look through your library again (including hidden section) to see if you can't find it, perhaps an updated version. If you can't, you should contact support:
Thanks a lot. I have searched anyplace i could inside my origin app and website. Ok I will contact EA help.
