For everyone new to this post - there is no need to add to this one or to make a new post of your own; this guide was meant as a very last-ditch effort and according to other players, it's not guaranteed to work.
Get as close as you can, gather up all the video and screenshot proof you can, and please contact and EA Game Advisor to see if they can award you with the items you are looking for. The team says they are trying to work on a fix for both in-game rewards as well as any trophy/achievement-related issues people might be having - please be patient
